SSI Accident management flowchart poorly designed

[franciscogalarza]

Hi all,
I'm writing this post hopping that someone from SSI will read it and take action.
The SSI app has an accident management flowchart that tells you what to do in case of an accident, which is a great idea. However this flowchart is impossible to understand, give it a try:

The first node has 3 outputs, one of which has no arrow, so it's hard to know what to do next. Besides that, the nodes are not intuitive at all. For example "Underwater Breathing?", what does that mean? what are we supposed to do there? Another node is "Always Serious", what is that? Then there is a list with symptoms and another list with position, neuro exam, oxygen, etc. What is that?

I did the React Right and Diver Stress & Rescue courses with SSI and I have no idea how to read this chart. I pointed it out to my instructor and he wasn't able to read it either. Imagine trying to read it in a real emergency.

This flow chart is super important in case of an accident and should be clear and easy so anyone can read it. I find it incredibly frustrating that SSI thinks that this is acceptable.

Why is it that scuba diving institutions don't care about UX at all? Have a look at the mobile apps, desktop apps and websites of SSI, PADI and Suunto, they're all terrible!

 

[ChuckP]

They're saying to asses the victim, if you need CPR (to the left), do that right away otherwise if they are breathing, you begin your assessment (to the right).

That appears to be something SSI copied from DAN.

In an emergency, you'll not be whipping your phone out to search for some flowchart I'd assume........

You always always asses the victim, check for breathing, if none, begin CPR (there's the complicated call first thing) otherwise begin figuring out what the problem is......

 

[franciscogalarza]

In an emergency, you'll not be whipping your phone out to search for some flowchart I'd assume........

I disagree. In an emergency it's very easy to rush and forget about an important step. That's why airplane pilots follow similar flowcharts to troubleshoot incidents.
Here's the DAN's version, you can see that it's much more cleaner and easier to follow: https://www.daneurope.org/c/documen...856-c50b-4761-b54f-d7f9426056bb&groupId=10103

 

[happy-diver]

go do a cpr course mate

and I'll make sure your pilot is still flying the plane whilst looking at the flowchart

here you go, Patient not breathing, so clear airway and start puffing and pumping

or is there an app for that

 

[franciscogalarza]

You are saying that SSI can get away with putting a poorly designed flowchart because we shouldn't use it anyways. So why is it there? Do it right or don't do it.
That's in line with my point that the scuba industry don't think about UX at all.

 

[franciscogalarza]

go do a cpr course mate

I did one, provided by SSI. I still can't read the chart.

 

[Jeremy Williams]

That is clearly terrible.

 

[ChuckP]

What is UX?

The chart is clearly a learning tool. We don't use charts in emergency situations......

I explained it above..........

 

[doctormike]

Gotta say, that flowchart is poorly designed, in too many ways to count.

I can't even figure out the path from the entry point. From the first node there are two arrows and one line with no arrows, and no conditionals ("yes" or "no"). What are you supposed to do? What path do you follow?

What do the boxes with the symptoms mean? Are they things that the author wants you to check? How does that affect the flowchart? Are you supposed to continue "treatment" whether they improve or not? What "treatment"?

For the node with "mild symptoms" they have "yes" and "no". Does "no" mean severe symptoms or no symptoms?

So, I agree with the OP. Bad chart, reflects poorly on the agency.

 

[Bob DBF]

Another agency flowchart below. I have one on a slate which also has a form for recording accident victim information on the reverse. Having one with my gear takes little room and may remind me to document the incident as well as a reminder of procedure.

A good flowchart is a plus, however without having more information than a simple chart can hold, it is more a reminder than a handbook. That being said, SSI might try another revision.

PADI Accident Management Workslate



Bob