Sometimes
- Thread starter 300bar
- Start date
Please register or login
Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.
Benefits of registering include
- Ability to post and comment on topics and discussions.
- A Free photo gallery to share your dive photos with the world.
- You can make this box go away
OP
- Messages
- 7,432
- Reaction score
- 107
- # of dives
- 5000 - ∞
Ok here it comes,
6 or 7 months ago.I had a customer comming in with a question,
He had a older Probe BC,he lost one of his weight pockets,heck no big deal.
So i sent a PM to Doug Krause,just to ask if they where still available.
Well yes he said number ******** will get you the pockets.So I mailed to our local European rep.,with these numbers,should be no problem.:no
After a couple of DAY'S a got the answer...........
Sorry out of production,not availible anymore.
This went on for a couple of months emailing,talking to our Local sales rep. but no way.:no
Now I shouls 1st explain;we have a wholesale rep. in Germany and a sales rep in Belgium.
Today I spoke with our local rep. again and he ASKED me to to contact Oceanic thru Doug Krause.
So I did,I got a almost direct return PM from Doug,to contact the international sales manager
and get this resolved.
Well long story short,this international sales manager contacted me within the hour and just resolved the problem.
OCEANIC YOU ROCK
there are just NO smileys on :sblogo: to express my feelings.
Just wait untill I get the reaction from this customer.
6 or 7 months ago.I had a customer comming in with a question,
He had a older Probe BC,he lost one of his weight pockets,heck no big deal.
So i sent a PM to Doug Krause,just to ask if they where still available.
Well yes he said number ******** will get you the pockets.So I mailed to our local European rep.,with these numbers,should be no problem.:no
After a couple of DAY'S a got the answer...........
Sorry out of production,not availible anymore.
This went on for a couple of months emailing,talking to our Local sales rep. but no way.:no
Now I shouls 1st explain;we have a wholesale rep. in Germany and a sales rep in Belgium.
Today I spoke with our local rep. again and he ASKED me to to contact Oceanic thru Doug Krause.
So I did,I got a almost direct return PM from Doug,to contact the international sales manager
and get this resolved.Well long story short,this international sales manager contacted me within the hour and just resolved the problem.
OCEANIC YOU ROCK
there are just NO smileys on :sblogo: to express my feelings.Just wait untill I get the reaction from this customer.
Similar threads
