Sea and Sea Warranty expired

[Brodydog]

Has anyone had to send in a strobe to Sea and Sea for repair work? How did it go? If they replaced the strobe, did they charge full price?

Bought the ys01 in Dec of 2012 so it is 7 months over the warranty period.

Put batteries in the strobe, hooked it up to the camera, did not even turn the camera on, heard a click, and noticed the strobe had fired and would not go off without taking the batteries out. This happened 2 or 3 times. Next time I put batteries in the strobe would not even power on.

This was on 4th day of diving and using it with no problems. Strobe has never flooded or had a leak.

 

[KeithG]

I have never done a warranty claim. I have had several strobe malfunctions.

One was a slight flood of the battery compartment. Fixed myself by cleaning up the gunk. Strobe fully operational now. I claim cause was user error. Stupid me.

Second issue was intermittent operation. First step was to swap battery's to another set of the same batteries. Still intermittent. Then I tossed all of those batteries and bought several new sets. Strobe works fine.

So now my first approach is to always blame the batteries. Regardless. A new set of 4 batteries is much cheaper than a factory service. So try it out?

 

[Brodydog]

I have never done a warranty claim. I have had several strobe malfunctions.

One was a slight flood of the battery compartment. Fixed myself by cleaning up the gunk. Strobe fully operational now. I claim cause was user error. Stupid me.

Second issue was intermittent operation. First step was to swap battery's to another set of the same batteries. Still intermittent. Then I tossed all of those batteries and bought several new sets. Strobe works fine.

So now my first approach is to always blame the batteries. Regardless. A new set of 4 batteries is much cheaper than a factory service. So try it out?

Thanks for the suggestion. The first thing I did was to try a couple of different sets of batteries. One set was fully charged rechargeables that my husband uses in his ys01. Didn't work in my strobe, but put in his strobe right afterwards and worked with his with no problems.