loudives
Contributor
- Messages
- 1,022
- Reaction score
- 104
- Location
- Hoffman Estates IL. (Chicago suburb)
- # of dives
- 1000 - 2499
TransAirWorld Corportion
March 22, 2011
Dear Member:
As you may be aware, the owners of the Regency Vacation Club recently appointed a new operator for the entire complex. As a result, we understand that there have been instances in which members have failed to receive adequate service.
While we regret any inconvenience that has been suffered by club members, we are obliged to advise you that the new operators policies have been adopted without our consent or approval. To the contrary, the new operator has failed to respond to our requests for information and clarification.
As a result of the foregoing, we reluctantly feel that we have no alternative but to sever our representative relationship with the Club. Effective immediately, please contact the resort directly for all your membership needs at 1-888-773-4349 or email: reservas@aquaresortcozumel.com
We have been the customer service and reservation center for the Club for 11 years, and regard so many of you as our friends as well as clients of the Club. We thank you for your continued support throughout these 11 years.
We wish you the best!
Sincerely,
Transair World Corporation
Glad I've used my week this year already! Gives me and them time to work everything out.