Puck pro interface does not connect

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piojoar

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Location
buenos aires, argentina
# of dives
0 - 24
Hi guys, i bougth a mares puck pro and the usb interfase.
The puck pro has 4 dives registered. When i try to connect to the pc, the interfase don not recognize the computer.
Drivers installed, soft installed. Tested on pc, mac and android.
I need your help.
Thanks!!!!
 
First of all, what happens in My Computer>Settings>Device manager - COM ports when you connect USB interface?
 
https://www.shearwater.com/products/perdix-ai/

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