problem with Atom 2.0

[MBootsma]

Hello,

I bought a Atom 2.0 in the 11 of januari in Signapore.

The first time I was able to test it was in the Toba lake on Sumatra, Indonesia (1200 meters elevation)
It worked perfectly for one day, 2 dives without no transmitter
The next day I tried another time but after surfacing the computer would not detect the end of the dive and 'stayed' at 1.8 m altough it was dry.
After 14 hours or so the computer registrated the violation because of the long 'dive' en resetted. Anaother try had the same result.

Now the computer is in a strange mode and wont go to any other mode thant just the watch.
I tried resetting by removing the battery for 5 minutes but no change.

As the computer is now completely useless I would like to know what to do.
I am willing to to try a software update or a replacement but as you can imagine I'am quite dissapointed and lost some trust in it.

I am now in Krabi, Thailand and will be in Bankok around the 20 of march. Could I go to a dealer there ? Or maybe in a couple of days on Phuket?

The serial number is 11601957 and the number the sticker is CB-001952 11/06.
I cannot acces the software version screen.

Greetings

Marcel

 

[Doug Krause]

Hi Marcel,

I have forwarded your message to Mark Lane (mlane@oceanicusa.com). He will coordinate repair or replacement through Oceanic Thailand in Bangkok.

 

[MBootsma]

Hello Dough,

Thank you for forwarding the message.
I didn't get an answer yet, could you pres a little?

Thanks

Marcel

 

[Doug Krause]

I was copied on communication between Mark and our distributor in Thailand - they will replace your ATOM for you while in Thailand.

Doug