My instructor is located in Costa Rica. it was a man. Family run or not, he called me a stupid ****er for calling him and trying to make sure he got what he needed and could get everything done when he could. He literally spent five minutes screaming at me, threw the phone on the table, and was having a conversation with someone in the back about going to the bathroom. He then hung up on me again.
Look I work for a police department answering phones. If I don't get yelled at, called a mofo, and told they'll have my job and I'm worthless twice before breakfast is cold, something's going wrong or I've been so busy I missed it. THERE WAS NO CALL FOR THIS.