SandyUT
Contributor
- Messages
- 417
- Reaction score
- 32
- # of dives
- 200 - 499
We had a very unsatisfying experience with pacific air.
I heard they had a baggage policy for the second bag weight so we were kind of expecting that. But it gets worse. Our flights to Nadi were all smooth and included an $84 bag fee for the carry on bags which we were told we would pay if they were carries or checked. The carry ons had our regs mask and my UW camera. The beef was the baggage nazi who checked us in hated everyones bag. Everything was too big too heavy too something wrong. As we enjoyed this person we watched the punk in the next line not weigh or check or fuss about any bags. So if you get the wrong line you pay and pay dearly. Even when we arrived for our Liveaboard, the group was 50/50 on whether or not they were charged.
Then the return flights and the wheels fell of the operation. We flew from Suva to Nadi no problem just $24 bag fee. At arrival in Nadi we are informed or departure is delayed from 10PM something to 0520. They will reschedule our missed connection in LAX. They did give us a voucher for a room, but we had to be at the airport at 0200 to check in so it was not much sleep. On arrival at 0200 about half to 400+ people were in line waiting to check in in front of us. At our turn we check our checked bag, the gal looks at our carryons and says we need to see the special handling desk. So we go there. They want to know why we are there we tell them we were told to go there. They say no just go to security. Security looks at our carryons, picks them up and says these are too heavy you need to talk to the ticketing people get the ok. We tell we did this, but he doesnt believe us or something so we go back to special handling only to be turned away again, but this time they want to know who gave us our boarding passes and escort us down the row of check in people so we can finger the one. We do this. She seemed about as confused as us, we pay another $54 check one of the carryons and head to security to be grilled again by the same guy. We finally convince him we have got the ok and paid our fine and we get through. At the gate we are informed its another hour late. We finally take off, no apologies, no waived fees, no nothing. We get breakfast, then no services for hours. You had to get up and go get your drink from the crew even just water!!! This is a 10 hour flight! The plane is old and dated. Many remotes didnt work, it was rather ghetto.
Once in LAX and inline to get new flights and another hotel, we get both, but no boarding pass for our flight leaving in 6 hours. They tell us to use the same conf code to check in. We get to he hotel and try this = errors cant be processed. I call American no ticket has been issued, call Pacific air, they say call American, then tell us to go to the airport its not 0130 but we go why get up in a couple hours for a flight we are not on. No one is there. I call them back, they say they will have staff there after 0300, so we sleep a couple hours and return at 0400, no one there. We go to American they somehow figure it out and we leave.
The delays happen, but the airline handled it poorly at best. The bag fee while this is their policy it is CRAP! $160 in bag fees??? Who does this for a carry on? Nearly no services, even after all the hassles unacceptable. Everyone on that plane said they will never fly them again even the Fijians! Outright everyone we talked to said same as us NEVER AGAIN. I would recommend Air New Zealand or Qantas, but be warned, there were tickets sold by 4 airlines on the pacific air flight.
I will NEVER give Pacific air my dollars.
I heard they had a baggage policy for the second bag weight so we were kind of expecting that. But it gets worse. Our flights to Nadi were all smooth and included an $84 bag fee for the carry on bags which we were told we would pay if they were carries or checked. The carry ons had our regs mask and my UW camera. The beef was the baggage nazi who checked us in hated everyones bag. Everything was too big too heavy too something wrong. As we enjoyed this person we watched the punk in the next line not weigh or check or fuss about any bags. So if you get the wrong line you pay and pay dearly. Even when we arrived for our Liveaboard, the group was 50/50 on whether or not they were charged.
Then the return flights and the wheels fell of the operation. We flew from Suva to Nadi no problem just $24 bag fee. At arrival in Nadi we are informed or departure is delayed from 10PM something to 0520. They will reschedule our missed connection in LAX. They did give us a voucher for a room, but we had to be at the airport at 0200 to check in so it was not much sleep. On arrival at 0200 about half to 400+ people were in line waiting to check in in front of us. At our turn we check our checked bag, the gal looks at our carryons and says we need to see the special handling desk. So we go there. They want to know why we are there we tell them we were told to go there. They say no just go to security. Security looks at our carryons, picks them up and says these are too heavy you need to talk to the ticketing people get the ok. We tell we did this, but he doesnt believe us or something so we go back to special handling only to be turned away again, but this time they want to know who gave us our boarding passes and escort us down the row of check in people so we can finger the one. We do this. She seemed about as confused as us, we pay another $54 check one of the carryons and head to security to be grilled again by the same guy. We finally convince him we have got the ok and paid our fine and we get through. At the gate we are informed its another hour late. We finally take off, no apologies, no waived fees, no nothing. We get breakfast, then no services for hours. You had to get up and go get your drink from the crew even just water!!! This is a 10 hour flight! The plane is old and dated. Many remotes didnt work, it was rather ghetto.
Once in LAX and inline to get new flights and another hotel, we get both, but no boarding pass for our flight leaving in 6 hours. They tell us to use the same conf code to check in. We get to he hotel and try this = errors cant be processed. I call American no ticket has been issued, call Pacific air, they say call American, then tell us to go to the airport its not 0130 but we go why get up in a couple hours for a flight we are not on. No one is there. I call them back, they say they will have staff there after 0300, so we sleep a couple hours and return at 0400, no one there. We go to American they somehow figure it out and we leave.
The delays happen, but the airline handled it poorly at best. The bag fee while this is their policy it is CRAP! $160 in bag fees??? Who does this for a carry on? Nearly no services, even after all the hassles unacceptable. Everyone on that plane said they will never fly them again even the Fijians! Outright everyone we talked to said same as us NEVER AGAIN. I would recommend Air New Zealand or Qantas, but be warned, there were tickets sold by 4 airlines on the pacific air flight.
I will NEVER give Pacific air my dollars.
