Oh, Backscatter - Why do your MiniFlash strobes taunt me so?

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davehicks

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I have a love/hate affair with the Backscatter Miniflash Strobes. I've been an early adopter of the MF-1 strobe/snoot combo and recently bought the MF-2 strobe as well.

A little history first. I got the MF-1 strobe in early 2020 and have used it ever since. I've done hundreds of dives with it and now always carry this strobe when I shoot Macro, paired with a larger Inon 330 strobe. I've actually started to use the same Big/Little combo on some wide-angle shoots as well, to very good effect.

Unfortunately, my experience of reliability has been dismal with the MF-1. It "stopped working" on me 3 separate times requiring it to be sent in for service for repair or replacement. It's pretty clear that the initial MF-1 strobes had a charging or capacitor circuit defect. I think the 2nd repair/replacement came with a note that the replacement had "updated circuits" to deal with the problems. Which did not prevent it from failing again. The fourth MF-1 I got worked the best, lasting for over a year and maybe 300 dives. But then it got a minor flood and died. That one we can blame on me. However, in keeping with Backscatters excellent service, they sent me a brand-new MF-1 strobe anyways. Amazing, I love Backscatter.

When the last MF-1 flooded, the MF-2 had recently been released. I decided to buy one of these as a replacement. After my order Backscatter told me they were replacing my flooded MF-1 as well, so now I'd have a backup. Great.

I've been using the MF-2 for a few weeks now and I'm already having problems with it. It's too soon to say if it's defective or if the customer is "using is wrong." Here is the problem.

1) Backscatter say that you can ONLY use the approved Xtar 21700 5000mah battery with the MF-2. However, this battery is not even sold in the USA except by Backscatter bundled with an overpriced charger and 2 cells for $85. Two batteries ordered direct from China (3-4 weeks shipping) only cost $22.

2) I don't want to buy their bundled charger. I already have a charger that is USB-C based. I don't want to own an AC powered charger. All my camera chargers are USB based for consistency and tidiness of the charging station.

3) I instead have two NiteCore brand 21700 batteries that I could by in the USA from Amazon or BatteryJunction. A pair was $50, which is double the price of the direct from China price, but without extra shipping fees.

4) The NiteCore brand is high quality, and in fact was the only Approved 18650 battery for the MF-1 strobe. (Which worked fine with other 18650 batteries as well)

5) Backscatter says that the MF-2 CAN be used with the approved MF-1 18650 batteries with a sizing sleeve. So that means NiteCore is approved, Right???

Problem: My MF-2 strobe does not work consistently. I took it diving last night and the MF-2 would fire every time I took a picture, but there was NO Intensity behind the flash. All my pictures were black with the MF-2 alone. I reproduced this on my bench after the dive. Swapping to another battery got it to work properly again. I charged both of my NiteCore 21700 batteries (which at 80-90% capacity already) and now they both work. So it's not at all consistent. The MF-2 has worked well on 5-6 dives in the last couple of weeks, and now it does not work consistently. he MF-1 strobe I also have is working perfectly with the NiteCore batteries.

So, it this MF-2 broken? Is the design so poor that it can't be used with other previously/currently recommend batteries?? Or what??? Am I a chump for buying this strobe after such a poor history with them?

Regardless, I'm pretty frustrated with the Backscatter strobes at this point but I still want to use them. The results are great when it works.
 
I feel your pain. I think you will be on the Rodney Fox trip next week and we will too. I have brought 2 of the MF-2, praying they will be fine. We did two Indo trips and they were all I used.
Bill
 
I sent my defective MF 2 back to backscatter. I will have 3 strobes including my MF1.
 
Sounds like you spent $50 to avoid spending $85, so now you'll be spending $135
 
Sounds like you spent $50 to avoid spending $85, so now you'll be spending $135
Huh? It cost me $8 to mail the strobe in for service. I don't know what you are trying to say.

Is it the batteries? I really don't think that is the problem. I can still buy the Xtar cells from China for $30 if i want to wait 2-3 weeks.
 
I've been considering selling off my Retra LSD and getting a miniflash, but being from well outside the USA, those reliability issues are giving me pause - shipping one back and forth can easily get over $100.
 
I've had two MF1s for several years now and both work fine.

However one is a replacement for an "our of box failure" when I received the initial order.

but being from well outside the USA, those reliability issues are giving me pause - shipping one back and forth can easily get over $100.
Yes this is a real PITA especially having to pay customs duty and VAT for the replacement as well as the shipping back of the failed device to Backscatter.

Battery wise I've not had any issues with the Nitecore ones purchased with the strobes or the chargers.
 
Backscatter is saying there might be a compatibility issue with older Nauticam flash triggers and the MF-2. They are looking into a solution now.

They said the Nitecore batteries are perfectly fine with the MF-2.
 
If you are interested in some of the fabulous pictures using both MF1 and MF2 you might want to take a look at the MiniFlash FB page. There's a link in my signature. The MF2 is so much easier to get the lighting right with the TTL/RC modes!
 
Update: Backscatter sent me a new Nauticam flash trigger to replace my old one. I was able to test out and today dive the MF-2 with the new trigger installed. I am happy to report that everything worked out great. Sync problem is resolved with the trigger.

Thanks to Backscatter for the solution and the great customer service!
 

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