Not happy....

[hawkenph]

Hi,

A few days ago I e-mailed DUI asking for information. And I have yet to receive any response. Which was very surprising. Since everything I have read said its a very good company with great customer service...
Kurt

 

[DUI]

Hi Kurt,

I am very sorry you have not received a response to your inquiries. Unfortunately, sometimes emails get caught in the SPAM filter. I am not sure if that is what happened in this case, but we try to be very diligent about checking the customer service email.

I would be more than happy to answer any questions for you. Feel free to contact me directly at DUI or send me your questions through Scubaboard. Allow me to prove to you our awesome customer serviceness !

My direct extension at DUI is 318 or you can email me at jessica@dui-online.com.

Thanks,
Jessica
DUI

 

[hawkenph]

Hi all,

Just wanted to let everyone know after I had posted my complaint and e-mailing Jessica. I have been treated very well and all my questions have been answered. And it looks like in the near future I will be getting a DUI. I should be getting with the Local rep in the next wk or so to take a look at some suits. Thank you again. Jessica...

 

[DUI]

Thank you for posting an update. I am glad we were able to answer your questions. I can't wait to hear about your new DUI when you get it!

Jessica
DUI

 

[hawkenph]

Hi,
I met up with the DUI rep today. After I told him what I was going to be doing in my diving and where mostly I will be diving at. He suggested the 30/30 Explorer (was originally looking at the TLS 350). He than showed me his 30/30 Explorer. Which I was very impressed with. He was very knowledgeable with the suits and the DUI products. The only question I have Jessica is. The liner inside the 30/30 Explorer has that material change or is it still the same?
Thank you again.
Kurt

 

[DUI]

Hi Kurt,

As of right now, the material in the 30/30 has not changed. I am glad you were able to speak with your rep and see a sample of the 30/30. Sounds like that will be the perfect fit for you! Make sure to keep us posted when you receive your new DUI.

Thank you,

Jessica
DUI