No Response to Support Ticket

[Simon-]

Following the advice on here, visited the Mares support site, opened the ticket and ...................

Ticket has been open a week and not a dickie bird from Mares.

Let's see how long I actually have to wait for a response

 

[Kharon]

Wow. That's not been my experience. If I opened a ticket I always got a first response pretty promptly.

 

[mrcandy]

Wow. That's not been my experience. If I opened a ticket I always got a first response pretty promptly.

+1

I recently submitted two tickets, one Aug 17, one Aug 18. First response acknowledging both was Aug 19. Final response indicating bugs resolved and in for next release was Aug 22.



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[Simon-]

Mine was submitted on Aug 18, and nothing as yet

 

[mrcandy]

My tickets had the North America region selected. Not sue why they do that, but perhaps it routes the email/notice to different offices/ staff. I suspect they all end up in Italy for the fix, particularly software issues.

Send again and select NA as they seem to have better response?


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[rhwestfall]

think I have one still unanswered from 2+ years ago... follow your training, "don't hold your breath".....

gave up on Mares and their products....