New items arrived not so new

[Ecrowe9298]

I hate to dump on scuba.com but I ordered several items including a regulator from them and some of the items have torn boxes and light scratches. The 1st stage of my reg was scratched. No HP port plugs, they removed these from the reg when they assembled it I'm guessing. Has anyone else received items from scuba.com that look not so new? I think maybe they sell items that have been returned before.

 

[Glitchrf]

Just for the future, when I order online I order from www.diverssupplyusa.com good prices and good service, everything looks fine.

 

[Al Mialkovsky]

Yeah, those darn online shops

 

[ProfessorAronnax]

I hate to dump on scuba.com but I ordered several items including a regulator from them and some of the items have torn boxes and light scratches. The 1st stage of my reg was scratched. No HP port plugs, they removed these from the reg when they assembled it I'm guessing. Has anyone else received items from scuba.com that look not so new? I think maybe they sell items that have been returned before.

Give them a call. I'd imagine they'll make it right

 

[kidspot]

Gotta agree with rapidiver - give them a call. scuba.com tends to have a pretty good reputation, so most likely it was a mistake as could happen at any shop, or perhaps the scratching is just from the assembly process - let us know the outcome however.

Aloha, Tim

 

[coachrenz]

I buy from my LDS that way, if I have an issue it is never a problem getting it taken care of. Was it worth the minimal amount that you may have saved?

Tim
LDS supporter.

 

[Joker11]

I just had that discussion with my LDS. They are new in town and the only storefront in town. Although a few guys have shops in their garages, I like the storefront. Is it the cheapest store? NO. Is it the best customer service? Yes. Can you call them at home and tell them on a Sunday that you need something from the shop and will they come open up for you? Most of the time. But MOST importantly, does ScubaPro honor a warranty from online places? Absolutely not. That's why I bought my new MK25-X650 from my LDS. Hey, if you don't buy, they will go bye.

 

[ronpriskie]

I'm with you Joker. If my LDS goes bye-bye, who am I going to hang out with on Sat for an hour drinking tequila and learning from more experienced divers? BTW, I have the same reg setup!

 

[kidspot]

I noticed you asked about the selling of returned products. Most businesses that I am aware of, if they have a generous return policy have to resell what is returned. Usually it's not returned because of defect (in which case the shop would return it to the manufacturer) but because the customer changed their mind... or sometimes because they intended to. I used to work at well known electronics retail store and we called their 30 day no questions asked return policy their 30 day rental program. Because customers would intentionally buy an item (sometimes even laptops) for the duration of their vacation, then return it just before the 30 days were up. It went right back up on the shelf, and if someone complained about it they were simply given a double warranty on it, but no other compensation...

btw - don't worry about your lds going under, unless you're in an area that only has 1 shop (which is doubtful if you're in Florida). Many (most?) businesses today are having to learn to compete with online shops, just as they had to learn to compete with large retailers 15-20 years ago. The smart ones diversify and find ways to compete, the others get mad at you when they can't adapt... just my .02

Aloha, Tim