New computer shows low battery, is this normal?
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ScubaSteve858
Contributor
Not sure if it's normal but I had a similar experience with my Hollis DG03 from DGX. I just went to the LDS and paid $8 for a new one and they put it in for free. Lasted 60 dives and a year after before I replaced it as I normally do for my computer and transmitter annually. At that time neither showed as low, so I'm guessing it sat on a shelf for awhile...
Thanks for your information. I just guessed it sat on shelf for a long time before I wrote this thread, I had checked the user manual, it said the battery can be sustained for up to 7 years in deep sleeping, so I sent an email to the support team asking them provide the date of out off factory that I can assume if the battery's life will over. I will buy a new battery and replace it at night. Hope it can be worked well after changed the battery.
Damselfish
Contributor
If you buy a new computer it shouldn't come with a low battery, unless they specifically give you a deal because it was sitting on the shelf for years. Otherwise I think they should at least send you a battery kit with a new oring.
Well... That may be true in theory, but dive computers are not like cellphones: there isn't a new model every quarter. It's not impossible to get a current model that's several years old. OCI, in particular, is from 2013 and I'm not sure they fly off teh shelves, exactly, at a mere $800 a pop.
Could be worth asking. With that price tag they oughtta replace it for you, too.
wsr523
Registered
The same happened with my OCI I purchased at my LDS. They replaced the battery for free. I guess that's the advantage of having a LDS that wants your business. I think its a good idea to ask for a battery kit from scubastore, send them some pictures of it showing low battery and maybe a copy of your receipt that shows the date you bought it. Hope you enjoy your new OCI as much as I have!
Damselfish
Contributor
OCI has a particular setting that once launched, it can't be turned into deep sleep mode. For considering the challenge, normally they don't open the box, unless I demand them.
As you say, I have sent photos to the service team, I photo the screen that showing low battery and ask them to provide the date of production. I live in China, if really battery problem, sending a Kit from Europe to China is costly, might as well buy one locally. I'm worried if I changed the battery by myself, does the warranty still available?
OCI is a good DC, I've been watching it for days, but in China is not popular, most people use Sunnto as their DC, so finding a LDS is impossible, I have asked for many stores, most of them never heard this brand and they recommend me to buy Sunnto, I dont like Sunnto, it just like IPHONE, have no fun to customize followed my heart.
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