Mares Diving, HEAD Watersports and SSI are looking for a few great people!

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Messages
2
Reaction score
0
Location
Boca Raton
# of dives
5000 - ∞
We are looking Customer Service Team Members now!
The compensation package for these positions includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.
REQUIRED SKILLS & QUALIFICATIONS
  • Strong written and verbal communication skills to effectively communicate with team and be a team-player
  • Knowledge and proficiency in Microsoft Word, Excel, and Outlook
  • Be motivated, reliable, and self-driven with a positive mindset
  • Consistently provides a high level consultative expertise by actively engaging our customers regarding their needs and challenges, answering product and service questions, and proactively recommending products and services
  • Resolves product or service problems in a timely manner by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
  • Reviews customer related reports daily and resolves any noted problems or delays to ensure a high level of service to our customers
  • Utilizes tools, manuals, catalog and in house training to improve technical & product knowledge
  • Safety - Practices safe work habits and encourages others to do the same
  • Ability to type 30+ words per minute
Must be legally able to work in U.S. – USCIS work authorization required.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Experience: Please note this is not an entry level position.
  • 1-3+ years customer service experience is mandatary ( Inbound / Outbound calls )
  • Previous inside sales or tech support experience is a plus
  • Sales order system and order entry experience required
  • Previous experience with SAP a plus!
  • Being an enthusiastic SCUBA Diver or Dive Pro is a plus!
  • Spanish-speaking a plus!
Work Location:
  • One location. Relocation for this position would be at your personal expense.
Pay Frequency:
  • Bi weekly or Twice monthly
Work Remotely:
  • No
Communication method(s) used:
  • Email
  • Phone
  • Zoom/skype
Category:

Hourly - Non-Exempt
Reports to: Customer Service Manager
Hours: M-F 8:30am – 5:00pm. 8 hour shifts.

send resume to 51divewar@us.mares.com

Mares Diving, HEAD Watersports and SSI is proud to be an equal opportunity employer and a Drug Free workplace. We value diversity, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status or other status protected under any applicable federal, state or local law.
 

grantctobin

ScubaBoard Supporter
ScubaBoard Supporter
Messages
1,300
Reaction score
925
Location
Chicago
# of dives
500 - 999
You might receive better response rate if you detail this “competitive salary” range
 

Kensei

Master Fin Sharpener
ScubaBoard Supporter
Messages
206
Reaction score
125
Location
Palos Verdes, CA
# of dives
200 - 499
Since you don't allow people to work remotely, is the work location Boca Raton?
 
https://www.shearwater.com/products/teric/

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