LiveAboard.com cancelled our trip less than 90 days to go.

[Marilyn Levy]

LiveAboard.com canceled our booking with less than 90 days before we were to go to Raja Ampat even though we had a paid confirmation for nearly 2 years. They gave us options such as my husband and me staying in separate cabins with strangers, coming back a week later or staying at a rat infested resort for the same amount of money.
Has this happened to anyone else in this group? I’m beyond frustrated, shocked, disappointed and I’m still out my deposit.
Please advise!

 

[Ontwreckdiver]

LiveAboard.com canceled our booking with less than 90 days before we were to go to Raja Ampat even though we had a paid confirmation for nearly 2 years. They gave us options such as my husband and me staying in separate cabins with strangers, coming back a week later or staying at a rat infested resort for the same amount of money.
Has this happened to anyone else in this group? I’m beyond frustrated, shocked, disappointed and I’m still out my deposit.
Please advise!

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[lowwall]

Liveaboard.com is just a middleman. All they do is provide a listing service. The actual operator is the party that cancelled the trip and is also who is providing the alternative options.

 

[The Chairman]

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A ScubaBoard Staff Message...

Moved to the Liveaboard subforum

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[Marilyn Levy]

Liveaboard.com is just a middleman. All they do is provide a listing service. The actual operator is the party that cancelled the trip and is also who is providing the alternative options.

We got bumped and canceled. LiveAboard should have higher standards for quality control. I understand that trips get canceled for a plethora of reasons. Bumping should not be acceptable for a reputable agent.

 

[runsongas]

a travel agent has no control over the boat bumping you. it sounds like the boat wants to fill the remaining spaces rather than run with an empty spot. other option is explain the issue once you get on the boat and see if the other people are ok sharing a mixed gender cabin with a stranger.

 

[Marilyn Levy]

Liveaboard.com is just a middleman. All they do is provide a listing service. The actual operator is the party that cancelled the trip and is also who is providing the alternative

a travel agent has no control over the boat bumping you. it sounds like the boat wants to fill the remaining spaces rather than run with an empty spot. other option is explain the issue once you get on the boat and see if the other people are ok sharing a mixed gender cabin with a stranger.

It was for my husband and myself. There was no empty spot to fill.

 

[lowwall]

It was for my husband and myself. There was no empty spot to fill.

I suspect the whole trip was cancelled. Have you gone directly to the operator's website to see what it says about that trip?

Have you talked directly to liveaboard.com? They are based in Europe which has decent consumer protection laws. I suspect you will be able to get your deposit back at least.

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www.liveaboard.com

 

[lowwall]

LiveAboard should have higher standards for quality control.

Agreed. For one thing we discovered several years ago that they remove nearly all negative reviews of the boats they list. Frankly, I wouldn't use them for anything except very basic research on boat availability and itineraries.

I should clarify something. They are technically travel agents and receive a commission for trips booked through their site. This means they are bound by any EU requirements on travel agents.

 

[uncfnp]

I am confused. The OP booked a cabin on a LOB through Liveaboard.com. Now the LOB is offering the couple the trip but only if they share 2 different cabins? Or travel a different date? Or as compensation for missed LOB, a stay at a specific resort not of the couple’s choosing? Is this common?

Would you be willing to share the name of the boat?