Lack of response from Hollis and Oceanic

[CarcharodonCarcharias]

Do customer support service ppl from Hollis and Oceanic still check this and respond to this forum group or no?

 

[Kharon]

Don't know, but I emailed Hollis looking to replace a broken cosmetic item (the rubber hose boot) for a SE500. They gave me a line that they couldn't supply "life support critical" items to customers. I would have to take it to a certified dealer and pay to have them "install" a new boot. Bushwah!!! I'd expect any response from them to point you to a dealers pocket.

My resolution - It's cosmetic so I ditched it. Later I added a swivel and the boot wouldn't have fit with the swivel anyway.

 

[CarcharodonCarcharias]

Yeah, I am not sure how they function now. I've been waiting for my DC replacement for 3 months now. The local dealer was telling that they've been having issues ever since Oceanic/Hollis sold the DC division to AL.

 

[LowDrag]

I have emailed them twice directly from their website and received ZERO response. Too bad...I like my Hollis gear but if they are going to ditch me like that I will switch to another manufacturer that does give a $hit about it's customer base.

 

[CarcharodonCarcharias]

I have emailed them twice directly from their website and received ZERO response. Too bad...I like my Hollis gear but if they are going to ditch me like that I will switch to another manufacturer that does give a $hit about it's customer base.

I don't know what is going on over there to be honest. I like the Oceanic and Hollis stuff. But just like you, I find the experience quite frustrating and not up to par. I've told the local distributor already that this lack of support and response will be the reason moving forward that I will direct ppl away from Oceanic and Hollis.

Just for the record, the local distributor and Oceanic/Hollis still have not sort out my DC yet and it's been 4 months and counting.

 

[sh0ck1999]

not sure if they ever check here but every time i have emailed them with a question i got a reply from the VP of sales within 24hrs most times less than 12hrs. the first time i used the website and the following times i just used the email of the person that answered my questions. maybe use the webform on the website again but this time select the "product inquiries / sales " option since they seem to be on the ball answering questions.

 

[muzikbiz22]

I've never had a problem getting anyone on the phone.

 

[t-mac]

Agree. Used to be you could get someone electronically, but not in a long time. Phone has always been answered by helpful folks.

 

[FatMen]

Huish recently bought Hollis and Oceanic which could be a reason for the lack of service.

 

[Caveeagle]

Huish recently bought Hollis and Oceanic which could be a reason for the lack of service.

I had an issue with a Hollis wing I bough a couple years back. Two emails to them went completely unanswered. That had nothing to do with the current change of ownership.

I own and like several Hollis products. But there response to customer inquiries has been bad for a while. (just my opinion based on a small sample).. Maybe I would get more respect if it was a question about a multi thousand dollar rebreather..??