Review Kraken customer service

[hroark2112]

I was diving on the extreme south end of Bonaire in October with my Sealife DC2000 camera and Kraken KLR-02 wide angle lens. Between the entry and the exit times the surf picked up A LOT and we got hammered by big waves. My camera was damaged, I lost a strobe and arms, and my wide angle lens got several serious scratches.

I reached out to Matt at Kraken and send pictures of the scratches, asking if they could be repaired. He said probably not, but that I should send the lens in for evaluation. He recommended replacing the dome and quoted me a more than fair price to do the work.

I delayed sending the lens in until December because a squirrel ran across my path and I was out of pancake syrup, or something like that. I just got the lens back and I could not be happier with the results. The people at Kraken did a great job with the repairs and made sure to return the adapter for my Sealife camera as well. Overall I’d rate Kraken a 12 out of 10 and would not hesitate to recommend them!

As a side note, since the Sealife .5 wide angle lens has been discontinued, the Kraken lens is a great substitute and all you have to do is spin on the adapter to allow it to snap on to your camera.

 

[Still Kicking]

Doug and his team at Kraken are a class act.

 

[hroark2112]

Doug and his team at Kraken are a class act.

Agreed.

I guess I’m just so used to hearing either “buy a new one” or just flat out “no!” as a reply when it comes to these kinds of issues. Very few companies these days seem willing to do a repair instead of just selling a new one.

 

[landphil]

Weird- I had the completely opposite experience. Kraken support just stopped responding to me. Now I’m waiting for my light to finish slowly rotting away and flood so I can get one from a different company.

 

[js1221]

I bought a Weefine 3000 ring light from a Scubaboard member a couple of years ago. After getting it we realized the small device, used to tighten the light to the port, was missing. I reached out to Kraken, to see about buying a new one. I was told not to worry, one would be sent out to me immediately, no charge. They get my vote for great customer service.

 

[the_jaguar]

Another vote of appreciation here - Matt from Kraken has been extremely helpful. My 5000S+ decided it needed to look at sand particles up close and center (in the light head). I reached out to Kraken to see if there were spares available, but unfortunately, they don't have any spares left for that model, but they made me a good offer to upgrade to the 6000 V2, which I accepted. They shipped the light out pretty quick. All in all, a great experience and fantastic customer service.