Scotttyd
Contributor
Pm's the mares rep here and no response and that was a couple of weeks ago- is this typical of Mares customer service?
Is there a rep here?
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Hi Scotty,
has taken a lower priority. It does not reflect our CS, as we are focusing on the more mainstream channels of CS, as well as our dealers, emails, and phone calls. We take customer service very seriously within our organization. Please feel free to send me a Private Message if you have something that I may be able to help you with.
Best regards,
Zak
has taken a lower priority. It does not reflect our CS, as we are focusing on the more mainstream channels of CS, as well as our dealers, emails, and phone calls. We take customer service very seriously within our organization. Please feel free to send me a Private Message if you have something that I may be able to help you with.
Best regards,
Zak
OP
Scotttyd
Contributor
I did send you a private message - I will resend
---------- Post added April 1st, 2014 at 10:12 AM ----------
So - I sent a second private message less than 30 minutes after this message and not a response - ugh - dismayed at Mares response
---------- Post added April 1st, 2014 at 10:12 AM ----------
So - I sent a second private message less than 30 minutes after this message and not a response - ugh - dismayed at Mares response
Scott,
I am sorry you are dismayed. I was going to respond when I have all the information. You have an older computer, which required some investigation to get the correct information. I have unfortunate news. We do not have the part you are looking for, as the computer and straps have been out of production for about 7 years or so. I thought I may have an older sample in my garage, but I've been so busy with work, I haven't had time to go and look. If I do, have it are you interested?
I am sorry you are dismayed. I was going to respond when I have all the information. You have an older computer, which required some investigation to get the correct information. I have unfortunate news. We do not have the part you are looking for, as the computer and straps have been out of production for about 7 years or so. I thought I may have an older sample in my garage, but I've been so busy with work, I haven't had time to go and look. If I do, have it are you interested?
sounds to me like he is trying to help as best as he can ....
OP
Scotttyd
Contributor
If you are able to find an older one that woudl be great - I dropped it off at my LDS - so they might be calling or checking into it as well. If you do have one, I am not sure how you would replace it? do you need special tools, it is kind of an odd connection.
My comment on being dismayed is I sent a private message several weeks ago, no response, it took posting a second time to get a response. So I sent a second PM after beign asked, but did not get a response - so it appeared as if I was being ignored.
My comment on being dismayed is I sent a private message several weeks ago, no response, it took posting a second time to get a response. So I sent a second PM after beign asked, but did not get a response - so it appeared as if I was being ignored.
Scotty, if Zack can't help let me know. Sounds like you need some kind of mount for an old computer. Drop by one day, never know what we can cook up.....
diver 86
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Scotttyd
Contributor
OP
Scotttyd
Contributor
Did you get either of my pm's? any lucky?
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