this sounds interesting. more details pls.
Our training shop was a grass roof hut on a beach, only visible from the beach. We were lucky, we decided to cut our evening short on vacation, and find the actual location of the dive op the day before.
After certifying the next 4 weeks of scuba vacations was riddled with dive shop "kiosks" nearly impossible to find, boats in marina mazes, 3rd world addresses, manditory phone check in in a country our phones failed in, useless cab drivers, and not ONE single dive op that can put GPS coordinates on their website.
Apparently, even with massive giant tanks of helium onsite, flying a balloon is too hard to pull off. A hot dog stand has more sense than that.
If you're going to have a nice website, at least list the coordinates of your locations along with your address. It's not much to ask. The ops that do it, really make life better.
Then there's the old farts who can't handle constructive criticism. And can't see why they fail to provide a good experience.
In fact it seems there's a ton of people in this industry, that'll go out of their way to pigeon hole anyone with criticism.
It's a wonder that people survive all that and want to continue diving. When you guys ask "why people quit", the above is a great example.