OCdiving Deb
Contributor
I need to vent.
The saga began months ago when I began having problems with my Oly 5050 camera and then my Inon D-180 strobe. Both have been to their respective manufacturer's repair departments multiple times now but that is another story.
I sent the strobe back to Inon America in Minnesota last week because the repair for which I spent $85 plus $24 in shipping fees was useless. The moment I received it back from them the first time it still had the exact same problem for which I had sent it. He said I could send it back (so I paid shipping fees again) and he would GET RIGHT TO IT.
USPS says Inon received it Saturday, April 7. Steve from Inon emailed me on Tuesday that he would get to it on Wednesday (Why didn't he look at it on Monday, I wondered?). Steve just called me with shakiness in his voice, responding to my latest email that asked if it is going to be on my doorstep soon. But nooooooo. It turns out they think they never received it and he is just now telling me this.
I have to say that my camera was good to me for almost 3 years with no problems but geez, I really miss it. I just want it all back together again so I can resume taking UW pix!
Has anyone here had problems with Inon's service department?
The saga began months ago when I began having problems with my Oly 5050 camera and then my Inon D-180 strobe. Both have been to their respective manufacturer's repair departments multiple times now but that is another story.
I sent the strobe back to Inon America in Minnesota last week because the repair for which I spent $85 plus $24 in shipping fees was useless. The moment I received it back from them the first time it still had the exact same problem for which I had sent it. He said I could send it back (so I paid shipping fees again) and he would GET RIGHT TO IT.
USPS says Inon received it Saturday, April 7. Steve from Inon emailed me on Tuesday that he would get to it on Wednesday (Why didn't he look at it on Monday, I wondered?). Steve just called me with shakiness in his voice, responding to my latest email that asked if it is going to be on my doorstep soon. But nooooooo. It turns out they think they never received it and he is just now telling me this.
I have to say that my camera was good to me for almost 3 years with no problems but geez, I really miss it. I just want it all back together again so I can resume taking UW pix!
Has anyone here had problems with Inon's service department?