My Teric was purchased used in early 2019, it was new in 2018.
In mid-2019 the battery began losing charge quickly; Shearwater quickly replaced the battery. Lots of dives during the rest of 2019 and (very) early 2020. Then it began losing charge again. Used it once in August, once in September, twice in early October.
On Oct 14 I let Shearwater US service know about the battery problem.
On Oct 19 I received a brand-new Teric, and a prepaid envelope to send mine back.
Holy crap! That is service beyond the pale!
Not only is it new and shiny, the 2-year warranty has restarted.
Reminds me of the story about the Rolls-Royce owner who broke down in the Swiss Alps, called R-R and described the problem, and an hour later a helicopter arrived with a team of mechanics who replaced his broken crankshaft. When he got home he called R-R to find out what his bill was for the crankshaft replacement. They told him, "You must be mistaken, because R-R crankshafts do not break. Have a nice day."
In mid-2019 the battery began losing charge quickly; Shearwater quickly replaced the battery. Lots of dives during the rest of 2019 and (very) early 2020. Then it began losing charge again. Used it once in August, once in September, twice in early October.
On Oct 14 I let Shearwater US service know about the battery problem.
On Oct 19 I received a brand-new Teric, and a prepaid envelope to send mine back.
Holy crap! That is service beyond the pale!
Not only is it new and shiny, the 2-year warranty has restarted.
Reminds me of the story about the Rolls-Royce owner who broke down in the Swiss Alps, called R-R and described the problem, and an hour later a helicopter arrived with a team of mechanics who replaced his broken crankshaft. When he got home he called R-R to find out what his bill was for the crankshaft replacement. They told him, "You must be mistaken, because R-R crankshafts do not break. Have a nice day."
