Went to order a backplate pad for my XDeep Zen from TecDiveGear. There’s two sizes, a large and a small, corresponding to the large and small size backplates offered by XDeep. I have a large plate but accidentally ordered a small. Didn’t realize this until after I received the item.
I used their website’s contact feature and Sebastian instructed me to simply return the small and he’d ship me out the large which I did. Their web site updated my order to show they had received the returned item. The web site has great order tracking, from ordering to shipping, to returning if necessary. My past orders have shipped quickly and communication has been easy.
But here’s where Sebastian went over the top: I sent a message asking how much I owed for the return shipping. It was my fault I ordered the wrong size, seems only reasonable I pay for the shipping since I made the mistake. He said nada, zip, nil.
So for those looking for XDeep products, Sebastian at TecDiveGear.com has the customer service dialed in.
I used their website’s contact feature and Sebastian instructed me to simply return the small and he’d ship me out the large which I did. Their web site updated my order to show they had received the returned item. The web site has great order tracking, from ordering to shipping, to returning if necessary. My past orders have shipped quickly and communication has been easy.
But here’s where Sebastian went over the top: I sent a message asking how much I owed for the return shipping. It was my fault I ordered the wrong size, seems only reasonable I pay for the shipping since I made the mistake. He said nada, zip, nil.
So for those looking for XDeep products, Sebastian at TecDiveGear.com has the customer service dialed in.
