Shasta_man
Contributor
Had a positive experience with Scuba.com.
Summary: I was able to use a very old credit and the phone sales agents did extra followup I needed to complete my order twice.
Details: I purchased some camera gear from LeisurePro 10+ years ago, which I ended up returning some and getting a $200 credit.
I recently contacted them with my customer info. They found and validated my credit so I could use it to purchase gear.
Two agents, Mario and Miguel, went what I thought was above and beyond to help me. The first agent shepherded validating the first credit so I could use it, then a second agent helped with returning the first order that didn't fit so I could use it to order yet again. They both called me multiple times and followed up on getting the orders taken care of quickly.
I thought retaining the credit across 10 years and being purchased by another company was unusual and would not have been surprised if they didn't. Putting a lot of help into completing my purchase, and contacting me quickly was also great.
I would buy from them again in a heartbeat, but would probably old school call them given my experience.
Summary: I was able to use a very old credit and the phone sales agents did extra followup I needed to complete my order twice.
Details: I purchased some camera gear from LeisurePro 10+ years ago, which I ended up returning some and getting a $200 credit.
I recently contacted them with my customer info. They found and validated my credit so I could use it to purchase gear.
Two agents, Mario and Miguel, went what I thought was above and beyond to help me. The first agent shepherded validating the first credit so I could use it, then a second agent helped with returning the first order that didn't fit so I could use it to order yet again. They both called me multiple times and followed up on getting the orders taken care of quickly.
I thought retaining the credit across 10 years and being purchased by another company was unusual and would not have been surprised if they didn't. Putting a lot of help into completing my purchase, and contacting me quickly was also great.
I would buy from them again in a heartbeat, but would probably old school call them given my experience.
