First dives after OW cert - lesson learned

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chepar

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Location
Honolulu, Hawaii
I've just gotten back from my first dives since getting OW certified in November. I had been anxiously awaiting this day, but haven't gone until now because I didn't have a buddy. Decided to just go ahead with one of the tour operators/charters, rather than wait for who knows how long until I find a buddy. I figured that I would tell the crew my experience level and they could help pair me up appropriately with someone.

I specifically chose the operator I went with because both of their dives stayed shallow. I don't know any other divers, so I couldn't really get any recommendations from anyone. Most of the tour operators/shops go to one of the wrecks on the first dive - about 90-100 feet. As these would be my first, I wanted to stay within my (admittedly nervous-nellie-ish like) comfort level.

When I get to the shop, there are about 10 of us there. I become friendly with a couple (both certified divers) who have a couple of relatives with them who are taking the discover scuba tour. We go down to the dock and wait. When the boat comes, it becomes apparent that I am about to take a ride on one of the infamous "cattle boats" that I read about on this board. I looked at this operator's website and saw a picture of "their boat" - this DEFINITELY isn't it. Apparently there are bookings from several different tour operators and shops on this boat. There are about 30 divers (not including staff) going out. Well, I figure that I can handle this.

When we get to the first dive site, it's CHAOS. Obviously several different groups need to be established. The problem is, there are not enough DMs or instructors to take all the groups down at the same (or relatively close to) time. There aren't enough weight belts, either. What ends up happening is only 1 group can go down at a time, which makes everyone else just sit on the boat and wait. I decide to go with the couple I had become friendly with and their relatives, who were in discover scuba. I understood that I would have a shorter dive because of the discover scuba people, but it was fine with me. I was there primarily to practice on my buoyancy skills, anyway.

When it's finally our turn, the couple realizes that one of their relatives has a tank with only 1,000 psi in it. When they call it to the attention of the boat captain, he says "That's ok! It's discover scuba - that's all they get!" Then they discover their other relative has only a tank with 500 psi in it. Apparently as divers were getting out, they just slapped the same BCD, reg and tank on a diver going in. :confused:

The area in the water close to the platform (where they told us to wait) is chaos. People are trying to get in, people are trying to get out. There are about 10 divers in the water, and it's hard to tell who is who. As I bobbed in the water, waiting for the discover scuba people to get more tanks, all of a sudden I heard "Hey! Where's your group? They went down without you!" Sigh. I guess the DM forgot to make sure I knew we were descending. Perhaps I should have been paying attention a little better, but I was trying to keep out of the way of the people getting out of the water (all at the same time) and the people coming in. I go off with another discover scuba group, whose dive consisted of being taken in a big circle and lasting only about 10 minutes. Then I get sent off with another discover scuba group for another 10 minutes. I really didn't mind so much because the vis was only about 10-15 feet, and I was worried about keeping them in sight.

When I get back on the boat and we're on the way to the second dive site, I find out the couple I had become friendly with were not happy at all. I guess they called to find out what the discover scuba entailed - they were told there would be one-on-one instruction, and each dive would be about 35 minutes. Their dive was only 10 minutes, and the one-on-one instruction was a laminated sheet of paper that pointed out the finer points of diving and the boat captain yelling at the discover scuba people (hanging on to the dive platform for dear life) "Put your head in (the water) - PRACTICE!" Practice breathing with the regulator, I guess. :confused:

When I get my tank, reg and BCD for the second dive, I look at the gauge and see that it's the tank from my first dive. I ask for a new tank, but am told that they didn't have any. Only 3 divers on the boat got new tanks for the second dive - DMs included. Is it too much to ask that if I pay $95 for a 2 tank dive, I ACTUALLY GET 2 tanks? So I have to use my first tank with only 2000 psi in it for the second dive. :upset:

The second dive was much better - the vis was 60 - 70 feet, I saw lots of turtles and a huge ray. Wished I could have stayed longer, but starting with a 2/3 full tank kind of prevented that.

When it was time to ascend, the DM grabbed the hands of the discover scuba people and started leading them up. I kept pace with them until I looked at my computer and saw that we were going way too fast - I was all the way in the red. I slowed down, and then tried to do my safety stop at about 12 feet. At some point the DM looked down and realized I wasn't ascending. She came down and tried to grab my hand to pull me up. I pointed at my computer, but she grabbed my console - and up to the surface I popped.

I was extremely disappointed in the choice of tour operator I made. What was really scary was the cavalier way they treated the discover scuba people. At the end of the dive, I really felt like all they saw us divers as was a bunch of walking credit cards.

However, the bright side is that I met a couple people who I exchanged phone numbers with - hopefully we can keep in touch and dive together in the future. Also, the second dive went a long way towards salvaging the day - it was great to be able to get back in the water again!

Lesson learned- always ask how many people they're taking out and if a "two tank dive" really means that you get 2 tanks! :D
 
The hell with that, if i dont get 2 full tanks and 2 full dives i get my money back and report the instructors to what ever agency they are with.

Get your money back, there is no excuse for the treatment you got.

And Remember not all boats are like that.
 
Chepar....
What a sad story....

Did you pay with CC....
I agree with Badfish....
Refuse to pay - contest the charge!

This is why so many end up solo diving....
Which is safer than doing what you were doing....

Priority one is for you to find a buddy!!!
You are not the only one out there all alone...
All you have to do is find one another....

And no more cattle boats...
 
Yuuuuuuck.

Your trip sounds somewhat familair. :rolleyes: A buddy and I were unlucky enough to plopped in with a group of freshly (might I say... underservingly) certified divers on a cattle boat, too, and many of the same problems cropped up there. However, it sounds like your experience was even worse! :eek:

Sorry to hear it, man. Definitely do some homework and ask around a bit to find the reputable dive operators in your intended locale before throwing down the credit card. At least you know that diving isn't supposed to be that way! :D Get back up on the horse and try again!

- Warren
 
I'm not sure who the actual operator of that floating master of disaster was -

I made reservations through "Tour Operator A". When we got on the boat, there were people from "Dive Shop B" on the boat. The tanks had labels from "Tour Operator C". I believe I overheard some conversation that a few people may have been from "Tour Operator D". All of these companies advertise that they have their own boats - and provide pictures on their websites of them. The boat we were on did not match any of the pictorial depictions on the website. So who knows who was in charge.

The question of who was in charge also poses a question as to which operator I would report if I wanted to do so - what I saw of the discover scuba tour was scary. I recall a few years ago that for a while there was a big discussion in Hawaii about incidents with tourists dying while out on these discover scuba type tours - and I remember thinking to myself how it could happen - well, now I know first hand. This outfit is an accident waiting to happen. :boom:

All I can say is that I will not go through any of the operators that were represented on that boat again. I'm not sure if it's in good form to post the names of the operators publicly on the board - I don't want to get flamed for it. ;)

If you really want to know, send me an email at che3par@yahoo.com and I'll tell ya.
 
chepar,

You stated facts about the way their operation ran -- you're not making it up or lying. It's perfectly legal to share your stories, so long as they're factual. From what I can tell, you presented the facts, then presented your opinion, then presented how the facts caused you to arrive at your opinion.

I'm beginning to think it's perfectly okay (even encouraged) to divulge the names of these horrible operators. Either they'll learn the lesson and shape up, or they'll go out of business. Either is quite acceptable to me -- the operator itself must make the choice.

- Warren
 
Chepar,

Wow! Sorry you had such a bad experience. But you definately need to go back to the dive operation and let them know what happened and demand at least a partial refund. I also really think that DM that pulled you to the surface needs to be reported. If you have a name and certification agency, I would write to the agency. Its unfortunate, but a lot of dive shop and boat operators are just money driven, but as a DM candidate myself, I believe that my first responsiblity on the dive is the safety of my divers.

I did a charter with Ocean Concepts on Oahu a few months ago, and it was not a bad experience. They are represented on all the military bases. I don't know if the fact that I signed up through a base made a difference or not, but the boat was not crowded, the DM's were very professional (and we had a couple of discoverer's on board) and it was a little cheaper than most of the other shops on Island.

Good luck with your diving.
 
Wow, Chepar sounds like you had a heck of an introduction to cattle boat diving! That's definitely an accident waiting to happen. Luckily no one was injured! I agree that you should report somebody, heck, you might want to report everybody from the sound of it. Talk about false advertising!

You seem to have learned a valuable lesson from the whole experience though and any time you can learn something valuable and nobody gets hurt the experience is not in vain. Hopefully your new dive friends will provide you an opportunity to go diving in a more positive atmosphere. Good luck!
Ber :bunny:
 

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