Explorer Ventures Liveaboards: New Covid-19 Booking Assurance Policy

[EVMarketing]

June 2020.

It’s difficult to quantify the changes which the global travel industry is facing as countries worldwide begin to reopen their borders, but we’ve been working hard to update our operational and sales procedures in order to provide the most stress-free diving vacation that we can. From your initial reservation through to your eventual departure after the trip, we’ll be here and ready to make the entire process an enjoyable memory. We’re proud of our 33-year history in introducing our guests to our underwater backyard; we and our partners entered 2020 in a strong position and look forward to many more years of operation.

We’d like to assure all of our guests that, if any of the following conditions apply within 2 weeks of departure and you are not able to join your scheduled trip, we will provide you with a 100% credit of the amount paid in order to reschedule your trip aboard another departure on the same vessel/itinerary within the next 24 months:

1. A flight ban or travel ban preventing travel from your country of origin to the destination
2. “Shelter in place” notice or government quarantine order, either at your location or ours
3. Your exhibition of symptoms consistent with or diagnosis of COVID-19 (a doctor’s note will be required), or close proximity within 15 days of departure to someone diagnosed by a medical professional with COVID-19
4. Inability to join your scheduled departure due to a positive COVID-19 test result or screening failure either en route or upon arrival
5. You are a front-line (ER/ICU/COVID Unit) health care worker unable to take time off work

Please contact us for specific rebooking options.

Because travel insurance companies are rarely covering these issues, we will not require proof of declination of coverage. However, if you would like your other costs – air ticket costs or price changes, change fees, hotel costs etc. – to be covered, we still highly recommend that you research your travel insurance purchase thoroughly to be sure that they are.

Please note that this offer is not transferable to any other party and cannot be combined with any other offers. If you are unwilling to travel due to fear of the outbreak, we understand and sympathize, but normal cancellation fees would apply.

As always, we can’t wait to start DIVING with you again!

______________
Contact Us:
www.ExplorerVentures.com
Email: info@explorerventures.com
Phone Enquiries: 1-307-235-0683

 

[DaveC]

Credit is good but refunds are better.

 

[Cert1967]

@EVRachel

Your website shows the following trips

August 13, departing LBJ

August 18, departing BEJ

Are these trips operating?

Me, color me confused?

I want to go to Indo, but the country is closed to foreign nationals, right?

************************
13-Aug-20
23-Aug-20 10 nights
Blue Manta Explorer
Indonesia
Itinerary:
Komodo North and South
Flights into and out of Labuan Bajo required. Airport/hotel transfer included if on embarkation and disembarkation day. Confirm that hotel is within boat pick up area.
Embark: Labuan Bajo (LBJ)
at 15:00
Disembark: Labuan Bajo (LBJ)
at 08:00
************************
18-Aug-20
27-Aug-20 9 nights
White Manta Explorer
Indonesia
Itinerary: Sangalaki-Kakaban-Maratua-Manado. Flights into Berau and out of Manado required. Airport/hotel transfer included if on embarkation and disembarkation day. Confirm that hotel is within boat pick up area.

NOTE: Full charters are based on 22 pax with 19 paying plus 3 FOC. All non-Full charter trips take up to 24 pax.
Embark: Berau (BEJ)
at 15:00
Disembark: Manado (MDC)
at 08:00

 

[living4experiences]

View attachment 590834
June 2020.

It’s difficult to quantify the changes which the global travel industry is facing as countries worldwide begin to reopen their borders, but we’ve been working hard to update our operational and sales procedures in order to provide the most stress-free diving vacation that we can. From your initial reservation through to your eventual departure after the trip, we’ll be here and ready to make the entire process an enjoyable memory. We’re proud of our 33-year history in introducing our guests to our underwater backyard; we and our partners entered 2020 in a strong position and look forward to many more years of operation.

We’d like to assure all of our guests that, if any of the following conditions apply within 2 weeks of departure and you are not able to join your scheduled trip, we will provide you with a 100% credit of the amount paid in order to reschedule your trip aboard another departure on the same vessel/itinerary within the next 24 months:

1. A flight ban or travel ban preventing travel from your country of origin to the destination
2. “Shelter in place” notice or government quarantine order, either at your location or ours
3. Your exhibition of symptoms consistent with or diagnosis of COVID-19 (a doctor’s note will be required), or close proximity within 15 days of departure to someone diagnosed by a medical professional with COVID-19
4. Inability to join your scheduled departure due to a positive COVID-19 test result or screening failure either en route or upon arrival
5. You are a front-line (ER/ICU/COVID Unit) health care worker unable to take time off work

Please contact us for specific rebooking options.

Because travel insurance companies are rarely covering these issues, we will not require proof of declination of coverage. However, if you would like your other costs – air ticket costs or price changes, change fees, hotel costs etc. – to be covered, we still highly recommend that you research your travel insurance purchase thoroughly to be sure that they are.

Please note that this offer is not transferable to any other party and cannot be combined with any other offers. If you are unwilling to travel due to fear of the outbreak, we understand and sympathize, but normal cancellation fees would apply.

As always, we can’t wait to start DIVING with you again!

______________
Contact Us:
www.ExplorerVentures.com
Email: info@explorerventures.com
Phone Enquiries: 1-307-235-0683

A "stress-free vacation" would be knowing that I could get a refund, not a credit, if I have to cancel.

 

[wnissen]

Not just a credit, but a non-transferable credit.