WindKnot:
Ah, this is a question that is near and dear to my heart. Let me explain.
I, too, recently purchased a Halcyon BP and Pioneer 36# wings. I researched my purchase feverishly until I found what I considered the best deal. I had heard from many on this board that Extreme Exposure had the best customer service and would answer any questions that I had. My order was taken over the phone by someone who was genuinely disinterested in my questions and gave very curt answers. This is a topic for another thread though, but is relevant.
My order also came without cam straps and I was puzzled at the omission. A quick call to EE and I was told that in order to get the straps, I should have ordered the "package" that included the Storage Pak. I was also told that Halcyon doesnt include the straps with the wings, it is a separate purchase.
My aforementionned research of the Halcyon and EE sites absolutely did not specify this clearly. The EE site has a spot to order "
replacement " cam straps, which of course assumes that you have used original straps to begin with. This is a bit of a weak argument which I know wouldnt stand up to any criticism.
More straightforward, the Halcyon site states that the cam straps are "
included " with the wings. It is in black and white on the home page.
I am not a complainer and if I lose a couple of bucks here and there I dont get all bent out of shape, life is too short , but this was a clear case of gross misadvertisement that I felt compelled to complain about. Several calls to EE all produced the same answer (Dave at EE was very helpful and courteous in all fairness) so I wrote an e-mail addressed to the Halcyon management stating my displeasure. The next day, a man named Charlie Roberson from Halcyon wrote back that the straps were not included but he did see the wording on the home page and agreed with my complaint. EE sent me two straps.
I feel your pain, Wind and hope that the situation will be resolved in your favor. Check out the Halcyon site
and see if the wording has been changed since my complaint. Mr. Roberson indicated that he would be in touch with the webmaster to change it. If not, it's going to be about $85 more to complete your BC, which by the way I'm sure you'll concur is top of the line equipment. Good luck!
