Shanti
New
Think twice about using DUI for service. We sent them our suits for maintenance then they shipped them back, supposedly insured, and UPS lost them. Now (7/2/2024) they want us to buy brand new suits with a "generous" $1,000 discount off of full-list- price. Have always been loyal to DUI for years but no longer. They want us to spend almost $4,500 for new suits that they should have insured for the correct amount (like we did on the way to DUI). They stated they insured them in the email but then their contact who gave me new suit pricing "sadly" said their value was only $750.00... I am astonished that DUI wouldn't at least provide the suits at cost not that would affect our decision I suppose but the gesture would have been nice. Regardless my wife and I are retired and on a fixed income so this isn't happening. I've escalated within DUI and will contact our attorney after the holidays but who knows where that will lead. We should have gone with the local aftermarket dealer to do the work in hindsight. So much for trusting a "reputable" manufacturer. I will update at this saga continues but do yourself a favor and don't trust DUI. All I can hope is that since I won't be diving that I can reach enough people, via social media, to cost DUI more money than they would have spent if they'd done the right thing by its loyal customers.
