DiverVision

[ATJ]

Has anyone bought from DiverVision recently?

I have used them in the past with no issues but they haven't been returning my emails and I'm reluctant to place an order.

 

[Barmaglot]

I bought an Inon LF800-n and some Ultralight clamps from them this June. It took them a few days to notify me that my chosen shipping option (EMS) is not available at this time (at least to Israel), but after I sent them an extra $20 for DHL, I got the package within a few days.

 

[ATJ]

Still no reply from them. Sorta sucks as they seem to be the only ones that have what I need.

 

[Nemrod]

I bought a few things from them earlier this year. I sure hope they are not another victim of you know what. I have always had good and prompt service from them. James

 

[ATJ]

So... they are still operating. Very strange.

A couple of weeks ago I was placing an order for a couple of Howshot adapters. I entered my password for the site and was told it was incorrect. I used the Forgotten Password link and was told that a new password would be sent to my email address. It never arrived. I tried again and still no email.

I then used the Contact Form on their website and explained the problem. No reply.

I then emailed them directly explaining the problem. Still no reply.

Yesterday I emailed Howshot to find out who else sells their gear. They email DiverVision, who email me. I reply the the DiverVision email explaining all I had done to try to contact them and they reply with no explanation at all but offer to reset my password.

 

[Barmaglot]

Maybe your email provider is blocking them? Check your spam folder, or, failing that, register a new mailbox elsewhere and make a new account. I was able to receive messages from them in my GMail mailbox.

 

[ATJ]

Maybe your email provider is blocking them? Check your spam folder, or, failing that, register a new mailbox elsewhere and make a new account. I was able to receive messages from them in my GMail mailbox.

Oh, sorry... perhaps I wasn't clear...

They emailed me (after I emailed Howshot) to the exact same email address - the same email address I was registered with them and the one that have been able to communicate with me previously. It's like they just went off the air for a couple of weeks.

Oh... and one of the other things I tried when I was getting no replies was to create another account using a gmail address. I never got confirmation of the new account (but not sure if they send confirmation emails).