Christi.. some Verizon Questions

[sddiver]

First off, thanks for you posts in the past concerning verizon access in Coz. I just got off the phone with them and activated the North American Plan. Although now they don't charge extra for the international dialing option with it.

The questions- I'm assuming your phone is stateside based not Mexican.

1. What keystrokes/access numbers are necessay to call the US from there?

2. Same question for calls to local numbers on the island.

3. Does your 3 key voicemail access number work from there(*86) or do you have to dial a US number to get through.

Thanks in advance

Rich

 

[mike_s]

Rich,

do they charge extra for you to activate the North American plan or require you to renew your contract?

 

[sddiver]

Mke,

Yes they did require us to extend our contract, but I don't care, Here in San Diego Verizon is hands down the best network and I have no plan to ever change. You can get out of the contract early with some kind of charge. I need the phone to stay in contact with my business here so I could put some minutes( I'm really hoping not) if something happens that will require my attention. So the plan change makes sense because the roaming charges and per minute fees would rack up really fast without it.

Rich

 

[Christi]

First off, thanks for you posts in the past concerning verizon access in Coz. I just got off the phone with them and activated the North American Plan. Although now they don't charge extra for the international dialing option with it.

The questions- I'm assuming your phone is stateside based not Mexican.

1. What keystrokes/access numbers are necessay to call the US from there?

2. Same question for calls to local numbers on the island.

3. Does your 3 key voicemail access number work from there(*86) or do you have to dial a US number to get through.

Thanks in advance

Rich

You are quite welcome

1. What keystrokes/access numbers are necessay to call the US from there?
To dial the US from your Verizon phone from here you still have to dial as if you were calling internationally. Your phone will still say "roaming" or "extended network" but don't worry...my charges have been correct each month.

Anyway, to dial the US you dial: oo1 and then the area code and number (001-713-555-5555)

2. Same question for calls to local numbers on the island.
to dial local numbers, you just dial the seven digit number (872-1234) However, if you call a local Mexican cell phone, that person will be carged international rates, even though receiving...it will eat up their minutes very fast...so try not to do that

3. Does your 3 key voicemail access number work from there(*86) or do you have to dial a US number to get through.
You cannot access voice mail or any of the easy touch access codes from here...so tell people that if they leave a message, you can't retrieve it until you get back.

I hope that helps!

 

[Moodiejeff]

do they charge extra for you to activate the North American plan or require you to renew your contract?

You can switch to the North America Plan right before you leave, then switch it back when you get home. There is a price bump to the plan usually but they will bring it back down when you switch back.

I believe you have 10 days or so to switch back. Make sure to confirm with the representative, I believe they can even schedule the changes in advance, tell them when you leave and return and it is done automatically.

If you have a plan that they do not offer anymore is when it gets sticky because they can't switch you back to a plan no longer offered. I would always do the switch for my trips but was told this time I couldn't do it without losing my plan (1000 min. for $39.95) which is a good price. I paid the roaming fees instead... kept me off the phone, that's for sure! I haven't gotten my bill yet so not sure how bad the charges are.

 

[Moodiejeff]

You cannot access voice mail or any of the easy touch access codes from here...so tell people that if they leave a message, you can't retrieve it until you get back.

I hope that helps!

You can actually call your home number (001-your no.) and when your voice message comes up hit the # key, then put in your code to get your voice mail.

Make sure to update your roaming before you leave... (*228)

 

[manitou diver]

Also check to see if you have to change the settings on your phone. I had to dial *228 before leaving and then when I got back. If I had taken an older model phone I would have had to adjust the NAM setting manually as it wasn't able to automatically adjust. Also when I changed mine at the beginning of January, the Verizon rep didn't say a word about requesting the International Dialing so I could receive calls and make them to local Mexican numbers but not call back to the states. The only way I could get it set up was to have one of my employees call Verizon and request it and then it took another day for it to go into effect. Not all of the reps seem to know what is required to have it work...but once it did it was great for conducting business while away! Not that anyone wants to work while on vacation but the peace of mind when you own a company is terrific!

 

[sddiver]

Manitou D,

Not sure what you mean by the NAM settings? My phone is 2 years old and currently has three settings

1. Set NAM- two choices- NAM1 and NAM2- it is set to NAM 1

2. Roam Option two choices- Home Only and Automatic- Set to automatic

3. Force Call- two choices Automatic and 1-time analog call- Set to automatic

Can you elaborate

Thanks

Rich