Canon not customer friendly

[C2001]

I went to the canon e-store to purchase an underwater housing for my powershot sd850is and was emailed a priority code(which was for an additional 10% and free ground shipping). I was unable to enter it. At the end of the transaction it charged my credit card/atm immediatley even though the product was on backorder and it said on the receipt that it would not charge until the item was ready to ship. I tried calling Canon and received a recording to call back during standard business hours which were monday - friday 8am-5pm est. I tried again on Saturday to try and correct the problem and received the same message. I called on Tuesday and talked to a customer rep. He said they were closed over the weekend for the holidays and that he would fix the order. He then put me on hold for about 7 minutes and came back and said he was no longer able to honor that code because it was a special for the Memorial Day weekend. I told him I did order it on the weekend on the internet and tried to get assistance by phone. I said there was nothing he could do. I have been buying only Canon products for 30 years and my family also only buys canon DSLR and point-shoot as well as other products. We will no longer buy if this is how they are going to treat repeat customers. Extremely disappointed in a company as large as Canon would treat their customers so poorly especially in this times

 

[Dave C]

That's strange. I've always heard (probably from messages on this forum) that Canon has a good reputation for customer service.

 

[John_B]

Are you sure you aren't overreacting? Sometimes sales have ending dates. And I doubt the guy you talked to on the phone at the eStore can fix something like that if their sales system doesn't allow for manual overrides.

So you are going to dump all your Canon gear and, what?, buy Nikon? Good luck buying a cheapie Nikon P&S housing on clearance from the Nikon webstore.