SO Divemuch, you clearly don't understand how Mexico tourism operates, and in consequence you are running a one-man campaign bad-mouthing reputable dive operators.
Everything is outsourced.... vans, boats, cylinder fills. Boats are pretty much all freelance, run by the individual skippers or fishing cooperatives. All instructors (with one or two exceptions are freelancers, dive guides are almost all freelancers, paid by the dive! Vans are contracted-out to companies in close cahoots with the taxi union and so on.
Scuba Cancun is one of the exceptions. They have been there many decades, and as a consequence they have (rented) premises and (rented) boats. Their staff are nonetheless almost all freelancers. They fill 80% of the cylinders used by all the dive ops in Cancun.
Aquaworld are in a world of their own, with massive resources, and paying passive commissions to continue their operations.
Nautilus, Scorpio, Mayan Aqua Dive, Always, Solo Buceo, all use outsourced resources. Even Manta Divers (American-owned, so they must be OK, yeah right!) use outsourced boats half the time.
So get off your high horse, DiveMuch, admit that you weren't good enough to dive with Ben and Jorge, admit that you got drunk the day before you were meant to go diving, admit that you overslept the day they were going to pick you up, admiot you didn't check your emails, so missed the communications. Man up, grow some and understand how the world works.
When we dive, we always dive with individuals. Just because an operation has a nice shopfront means nothing. It is the quality of the instructor or guide that we rely on
(when we are not relying on ourselves or our buddy), and Ben and Jorge (Scorpio), Alvaro (Always), Miguel and Leif (Manta) are some of the guys in Cancun that I would always be happy to dive with.
Chris