Has anyone had any luck re-booking their trip without having to make payment in full? Their policy is very restrictive and not consumer friendly and one of the few LA making people pay in full to rebook. My RA trip is planned for Xmas and I don't feel comfortable paying in full to rebook and think the policy is quite rude to be honest. I thought that if the govt is not allowing tourists in, their policy would become more flexible but nothing has changed.
Latest info I received from Liveaboard.com-
The operator has let us know that they have not had official government policies confirmed as of yet.
Recently in Indonesia, a number of politicians have made various announcements that are not actually backed by actual government policy which makes things a little jumbled.
The operator is currently waiting for concrete and verified news before making any decisions.
At this time, the opertor is waiting until 30 days before the trip before making the final decision, at which point their Covid-19 booking assurance is available.
Please find the COVID-19 Booking assurance details below;
* For those with existing bookings, unable to travel due to COVID-19 related flight / travel bans or who are suffering from related symptoms, if you are not insured for your trip, or your insurance declines coverage for your costs, we can offer to reschedule you to a future KM Blue Manta / New White Manta trip with the following conditions*;
1. Offer valid for 24 months from original trip date, non-transferable, not to be combined with another offer, subject to availability.
2. New trip price must be less than or equal to original trip booking. If the new trip is of greater value the balance must be collected in full at the time of rescheduling.
3. For whom travel plans have been made impossible due flight ban / cancellation, travel restrictions / or stay home notices.
4. Are unable to travel due to symptoms consistent with COVID-19 or have a travel or contact history which indicates possible exposure within 15 days of departure (Doctors note is required)
5. Who have made full balance payment. Note; if this trip is not able to go when your final Balance of Payment is due, we shall reassess 30 days prior trip departure.
6. Note; anyone choosing simply not to travel due to fear of the outbreak is subject to normal cancellation terms.
7. Offer valid for 24 months* (subject to review & depending on continuance of COVID-19 travel issues may be extended)
Latest info I received from Liveaboard.com-
The operator has let us know that they have not had official government policies confirmed as of yet.
Recently in Indonesia, a number of politicians have made various announcements that are not actually backed by actual government policy which makes things a little jumbled.
The operator is currently waiting for concrete and verified news before making any decisions.
At this time, the opertor is waiting until 30 days before the trip before making the final decision, at which point their Covid-19 booking assurance is available.
Please find the COVID-19 Booking assurance details below;
* For those with existing bookings, unable to travel due to COVID-19 related flight / travel bans or who are suffering from related symptoms, if you are not insured for your trip, or your insurance declines coverage for your costs, we can offer to reschedule you to a future KM Blue Manta / New White Manta trip with the following conditions*;
1. Offer valid for 24 months from original trip date, non-transferable, not to be combined with another offer, subject to availability.
2. New trip price must be less than or equal to original trip booking. If the new trip is of greater value the balance must be collected in full at the time of rescheduling.
3. For whom travel plans have been made impossible due flight ban / cancellation, travel restrictions / or stay home notices.
4. Are unable to travel due to symptoms consistent with COVID-19 or have a travel or contact history which indicates possible exposure within 15 days of departure (Doctors note is required)
5. Who have made full balance payment. Note; if this trip is not able to go when your final Balance of Payment is due, we shall reassess 30 days prior trip departure.
6. Note; anyone choosing simply not to travel due to fear of the outbreak is subject to normal cancellation terms.
7. Offer valid for 24 months* (subject to review & depending on continuance of COVID-19 travel issues may be extended)