Question Azalea liveaboard Philippines never refunded a cancelled trip by the operator. What can I do?

[Dbrown8630]

Hi all,

I have spent over 3000 AUD on a liveaboard trip with Azalea to dive the Tubataha reef. The owner Dirk Haring promised a refund but never actioned his promise. The trip was supposed to happen in April 2024. I paid the money directly to him and the owner is simply igoniring my messages after his vessel got damaged and he had to cancel the whole season. Any advice on what to do about this? Can I report this to the police somehow?

 

[also_anon_dc]

How did you send the payment? I always use a credit card and would pursue a chargeback with my credit card company.

 

[living4experiences]

I hope you paid with a credit card because you can get your money back from your bank. If you paid any other way, sorry to say you've lost your money. If you bought travel insurance, there may be coverage there.