Atom 2.0 problem

[jd950]

My son and I just got back from a week in Cozumel. His Atom was stuck on "EL 2" the whole time, which created some issues with the tissue loading graph. We managed to avoid "bending" the Atom, so everything worked out, but we have another trip planned in several weeks and would like to resolve this and take the computer.

Before I send it in for warranty work and risk not having it back in time for the next trip, does anyone know if there is any way for a user to fix this? I am guessing there is not, and since we live at altitude (EL3 or 4 I think) there is no way for me to know for sure if it will correctly show sea level before leaving home, but before shipping it off I thought I would check.

 

[philmayer]

Call Mark at Oceanic service. This isn't user-repairable, but I believe there is a newer version of the firmware that resolves the issue. It hasn't been released to the public, I think it's something they're doing on a case-by-case basis.