Aladin AirX Urgent help need,please!!

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jubjang

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I have an Aladin AirX since 1996. Last month, the LCD showed ERR. I send to ScubaPro and has been informed that they couldn't fix it because they could't open it. The explanation was that when they bought the business from UWATEC, they didn't include the know-how of this model. Is this true? What can I do about it?
 
For what it's worth I had a similar situation with my 1st generation Aladin (sold under Beuchat) that needed repair. Called Scubapro/Uwatec myself as I thought the shop was BSing me but they weren't. Scubapro/Uwatec will not honor warranties from either Beuchat or Uwatec before the buyout. The exception is I think with the recall of the Aladin Air Z or something that killed a two or three divers since 1998. You may have to toss out your computer or find an independent shop that can fix it. It should not matter in terms of the warranty because I think your product may be out of warranty anyway. The concern would be for safety if you have the computer worked on by someone who doesn't know it exactly.
 
Plongeursousmarin:

Thank you so much for your comments. Have heard about the upgrade program which will cost me $ 450 for new AirZ Nitrox. Not sure if want to go with this brand again.
 
Uwatec offers an upgrade program for the AirX. They will upgrade it to the AirZ for less than a new would cost.
Still sucks that they wouldn't honour the Uwatec warranty nor service the older computers.
 

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