Aggressor bumped me to a different cabin

[Dan]

We had a suboptimal trip on the Palau Aggressor and now try and book with owner/operators that actually do both.

I’ve been on Palau Aggregator twice and happy with their services. What’s considered as suboptimal trip?

 

[Luca Brasi]

Aggressor customer service has gone downhill fast . I recently had an issue. They didn’t return emails or phone calls. The owner listed his email on contact page, no reply from him

 

[Christopher_B]

Anytime you use a middleman to book travel, you're only covered as far as what the middleman will do for you. *You* are not the live board operators customer - the middleman is.

When things work as they are supposed to, you don't see any difference.

When things don't work as they are supposed to, everything is an order of magnitude harder for the customer.

Not necessarily. If the intermediary has a history with the LOB and regular bookings, they can have more influence that an individual client, and may have good personal relationships with the decision-makers at the LOB. This isn't the case with the Aggressor Fleet, in my experience though.