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To follow up on this: After about 2 weeks, and a number of messages sent to them, I eventually did hear back from liveaboard.com and they have agreed to process a refund. So, communication was less than ideal but in the end they did do the right thing. I understand it must be a challenging time...

About 12 days ago they got in touch to tell me the trip wouldn't happen, and told me I was eligible for credit only. I have since followed up with them numerous times requesting that they honor the policy we had discussed prior to my booking, but I've received no response.

Watch out for liveaboard.com not honoring the stated refund policies these days. I booked a trip about a month ago for the summer. I knew there was a fairly high chance it would be cancelled, so I made sure to read the cancellation policy for the boat, and explicitly confirm its with them prior...