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Hi Sven, Yes it should update time on your Petrel 2. I'll bring this up with our developers and get them to look into the issue on our end.

Hello Macan, we have discovered the source of the issue and released an update for Mac (v2.5.11). You can download it by following the link to our website here: https://www.shearwater.com/wp-content/downloads/ShearwaterCloudInstaller_2.5.11.dmg Let us know if this helps. Thank you for your...

Thank you both for your screenshots! This helps us narrow down the issues you are having. We just received some new depth simulator test hardware in Software so we will be continuing to work on this GF issue. Part of the issue is that the GF being calculated on the computer during the dive is...

Hello Macan, we've had a number of reports of this issue. For now, could you please downgrade to 2.5.9? You can download it from our website here: https://www.shearwater.com/wp-content/downloads/ShearwaterCloudInstaller_2.5.9.dmg Our developers are actively working on this issue but we would...

Our pleasure Jay! Related, we have released another small patch to Shearwater Cloud Mobile for Android and iOS. Version 2.5.11, which fixes a bug where the dive log details back button wasn't functioning properly.

Hello everyone, we've released a patch fix to Shearwater Cloud for mobile and desktop. Here are the patch notes for v2.5.10: • Buddy input field now accepts commas and special characters. • Surface Interval display now handles surface intervals greater than 45 days. • End surface GF now...

Yes, we support printing on Shearwater Cloud desktop versions to PDF with multiple sizes that can then be printed out onto paper. Currently it has issues with certain language character sets (Chinese and Japanese) but we are actively working on the problem. For the GF discrepancy, it does...

Hello Macan, 1. The time frame for End Surface GF in the app is currently based on the very last sample of the dive, however, we will be looking at that more as a number of people have suggested that there is a discrepancy with what is displayed on the device and what is displayed in the app...

Shearwater Cloud 2.5.9 has now been released, fixing the crash on iOS and the SAC rate bug. It also adds 24h / AM/PM settings.

I'll add that to our backlog!

Hello broncobowsher, We have a number of divers in the office who have mentioned the same thing: when using multiple computers, it can be difficult to differentiate them in the dive list. We are looking into different solutions, but for now, you can use the filter bar at the top of the dive...

Hello everybody. The latest version of Shearwater Cloud (2.5.8) has a bug with user-inputted pressures not calculating SAC rate. Our developers are actively working on a fix. Sorry for the inconvenience.

The latest version of Shearwater Cloud (2.5.8) should show the End Surface GF in the Computer Information panel of the dive (above where it states the dive mode). We are continuing to actively work on the app and we appreciate all the customer feedback. We continue to take this feedback into...

Hello Glenn, I'm sorry to hear that you're having issues getting your serial number and other pertinent information to show up. That should indeed show up even from the chamber dive. Could you please email info@shearwater.com? We will be able to get you in touch with a developer who can...

Hello Jay, we have been actively at work and we are currently at version 2.5.8. We have been slowly addressing bugs and issues (and a few more have cropped up). I cannot promise when a major revision will be out, but we feel that the updates from 2.5.6 to 2.5.8 have made some good...

Hello M@lly, The latest version of Shearwater Cloud (2.5.8) has a bug with user-inputted pressures not calculating SAC rate. Our developers are actively working on a fix. Sorry for the inconvenience.

Hello CyberDvr, I'm sorry to hear that you haven't had a good experience with connecting your Terics to iOS. We have identified the Bluetooth issue with Shearwater Cloud 2.5.8 on iOS and we are actively working on a fix.

Hello Eric, I'm sorry to hear you're having login problems with Shearwater Cloud 2.5.7. Could you please send an email to info@shearwater.com with the email you used to register? Our developers will be happy to look into your issue.

Unfortunately, we currently don't have a way of importing from other dive logs, but this is an often requested feature. While I cannot promise anything, we always take customer suggestions into account for our future product plans. I have passed your request on to our Software team to import...

Hello Laval, You can import all the dives from Shearwater Desktop into Shearwater Cloud by following these instructions: 1. In Shearwater Cloud Click on File 2. Under Import, click on “Import Shearwater Desktop Database” 3. The Open file dialog should open to Shearwater Desktop’s database...