Search results

Hi RafaPark, You can customize layouts in Shearwater Cloud Desktop like this: 1) Arrange the tabs by grabbing the tab title bar and dragging it to where you want it. You will see green shadows that indicate how the tab will reattach. 2) Adjust the proportions of the tabs how you like them. 3)...

Hi Jester, I'm sorry to hear about your lost dive details. Please send us an email at support@shearwater.com if you haven't already and we will do our best to get this issue sorted out. We are actively investigating this issue and we encourage anyone who has experienced this issue to let us...

Hi Andy, Ascent rate violations will not show up in the graph on the dive computer or in the log software. You will of course get a warning on the dive computer itself during the dive. The fast ascent warning works in two ways: First the ascent chevrons will go red and start to blink, but if...

Hi Brad, I'm sorry to hear that you could not get through to us. Please send me a DM with your email address and I will help you sort out the issue. In reference to the "special installer", I'm not going to post a link to it in Scubaboard because it has not gone through our Q/A process yet...

Glad we could help!

Hi tursiops, I'm sorry to hear that you are having trouble. Please send us an email at techsupport@shearwater.com and we will try to sort out what is going on. Regards, Mark Shearwater Research

Hi Ze Hippo, Thanks for the bug reports. I'm not sure what is going on with the data on the left side. When you click on a dive, do those values show up correctly in the details panel on the right side? The "Blah Something Else With Values" is initial data that is meant to be overwritten...

Hi Rsingler, We will take a look at the software and sort out the bugs you mentioned. Regards, Mark

Hi rsingler, There are a number of items in your post, so let me answer them one at a time: 1) SAC Calculation error on Cloud Desktop: Please make sure you have an up-to-date copy of Shearwater Cloud Desktop. The SAC calculation error sounds like one that we fixed in an earlier version. The...

Hi Mike, Do you mean that you lose AI information on the dive computer or on Shearwater Cloud or Shearwater Desktop? So you mind email me at mlee@shearwater.com with any information you have? This is definitely not expected behaviour, and I'd like to figure out what is happening here...

Hi Bob, Thanks for the bug report. The consensus on this thread is correct, there was a conversion error in the UDDF exporter in Shearwater Cloud. I have now rectified the issue, so it should be fixed in the next version of Shearwater Cloud. We don't yet have support for exporting tank...

New Hi All, This is Mark from Shearwater Research. We are aware of a number of bugs in the latest version of Shearwater Cloud. These include: - AI information not being present on new dives - Sac Rate being incorrect on other dives - An inability to download dives if you have an exact...

Hi All, This is Mark from Shearwater Research. We are aware of a number of bugs in the latest version of Shearwater Cloud. These include: - AI information not being present on new dives - Sac Rate being incorrect on other dives - An inability to download dives if you have an exact multiple...

Hi WhiteSands, It is not currently possible to sort based on the fields in the "Dive Details" pane. or to enter data in bulk as you suggest. Sorry about that. Thank you both for your suggestions. While I can't promise any timelines or specific features, I am working on the next release of...

Thanks, Pongo. We really appreciate that. Regards, Mark Lee Software Developer Shearwater Research, Inc.

Hi Agility, My name is Mark and I'm a software developer with Shearwater Research. In the current version of Shearwater Desktop you can only find the pressure measured while diving, not during the surface interval. Of course you can find this information out from the XML as you mentioned...

Glad it's working for you. Cheers, Mark

Hi Luiz, My name is Mark and I'm a software developer with Shearwater Research. The problem you are experiencing is an annoying one because of the strange error message, but fortunately it's easily fixed. You need to manually uninstall your older version of Shearwater Desktop before installing...