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Hello, You'll get your Suunto devices serviced, regardless of discounts, close-outs or discontinuations. Once the Zoop Novo is officially launched its product page will go live with all details. br Hendrik

Hello, it may be that another program is interfering. So first I'd close inactive programs running in the background, especially those that feature USB transfers... If this is not the case it's best to get in touch with the support team. Has it already been working or is the first time she is...

Hi, sorry, this is not possible. br Hendrik

Hi, please check at your local dealer for the following code: SS0K6018000 - WRIST MOUNT BOOT FOR SK-7/SK-8 br Hendrik

Good idea... please keep posting. It will definitely be taken into account! br Hendrik

Hi, sorry for the delay. The code is correct and they have already been ordered. I have pointed out the problem already some time ago but will reemphasize. Please pm me your location and the dealer you have asked at... br Hendrik

Hello, the Vyper Air firmware has never been changed. The EON Steel is the only user-updatable Suunto DC so far... br Hendrik

Hi, the inner o-rings do the sealing but it's not necessary to remove the one seen there. I doubt that you can remove it without damaging it and in case you'd like to go back to the first stage attachment for whatever reason you won't be able to. So it's fine as it is. br Hendrik

Hi, I just read you previous posts once more. Since you've sent the error dump kindly give me your ticket number and we'll follow up based on that rather than having you testing around... I apologize that the support team hasn't been able to solve this yet. We'll figure it out... br Hendrik

Hi, ok, I will have to check with some colleagues if they know about issues like that. In the meantime, please uninstall DM5 + drivers via Win application manager (Suunto Sport Instruments and anything else that relates to Suunto). Then plug in the cable and tell me what happens... br Hendrik

Hi, likely to be the spool, indeed. Basically our hoses fit the transmitter as well as our SPG but not sure what other manufacturers use... I used to mount all kind of SPGs on my Suunto hose, so it's kind of standard, at least in Europe. I don't have a diameter at hand right now. Try a buddy's...

Hello, as long as it's a no-dec dive ignoring the 3-6m stop won't cause a lock-out. best regards, Hendrik

Hi, I'm sorry to hear that. Have you checked on ebay? br Hendrik

Hello, ok, so once the cable is plugged in (device already attached?) the PC bluescreens? Have you checked if this happens with other USB devices as well? Just to rule out some USB socket misbehavior... br Hendrik

Hi, They should be available for some time now. It's more likely a matter of ordering from the dealer's end. Have you specifically asked for that item? I'll double-check from our end of course... br Hendrik

Hi, as other members have mentioned the screen shields (SS0V5875000) can be changed easily. Even if it's on the screen itself I'd test it under water to see if it's really disturbing before trying anything else. As for the wrist mount, you can purchase either a strap mount (SS0V5841000) or the...

Hi, this is currently not presented as such. I will forward that some sort of tissue load graph would be a good additional feedback for divers. br Hendrik

Hello Steve, we're keeping our dealer locator updated... it's been undergoing some changes but you should find the right spot there. We're offering the whole range as usual. The portfolio will generally change a bit but there are no limitations as such. To what extent dealers take in certain...

Hi Mark, I'm very sorry for the late reply. My RSS feed failed me. A safety stop will be prompted once you exceed 10m which is about those 30ft. At the moment this can't be disabled. Depending on the dive it may help to set the last stop depth to 20ft. This way you may be able to get this done...

Hello, well, that it basically works this way is no secret since stated in the manual. Obviously it's not intended to be used this way and thus I can't approve on it. So if not already bought Zoop would be the wrong choice when a bottom timer is needed. As mentioned Vyper is about the same price...