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You need to have a retail Dive Store or Dive Center. Contact our customer service department and they can direct you to the local sales representative. 800 874 3236 Regards, phil

I am glad you like your ICON HD. We expect an update in the next few weeks, the nice part about this computer is there can be continual features added via upgrade. We also expect to have maps soon as well as links to services that offer maps. Phil

Hi Jesse, Yes the Icon HD will have deep stops. We are in the process of setting up a specific micro site for the ICON HD, it will show all of the features as well videos. Regards, phil

Hi Scubaseeker, Sorry for my delayed response, I have been away on some personal issues. The system we use has been on the market for a few years and has proven to be reliable. We are aware of these recent posts regarding pockets come out and I assure you and everyone here that we take this...

Hi Raynord, Please PM me the name of your shop. Every dealer and (consumer on record) that purchased a Nemo Air has been called by our CS department. We have shipped out the replacement O-Rings last week along with instructions on replacing it. The new o-ring is Green, the old ones were...

Hi, Sorry for the delay, I missed this one. Any Mares dealer can order the part for you, it is part number 44200098 WRIST STRAP LONG 44200104 WRIST STRAP SHORT Phil

Hi , The Dacor Viper TEC is fully servicable. I am sorry no one gave you the correct answer, if you know the name of who you spoke to, please send it to me in a PM. Let me know where you are located, please ne more specific than Midwest and I can reccomend a Mares Service center, this is a...

I am sorry this happened to you, when replacing the battery we reccommend an authorized service center, the gasket needs to be replaced and the unit then needs to be pressure tested. It is hard to say if it can be repaired when electronics get wet. It is possible but it will need to be sent...

This is a good possibility, I would agree to leave the tank hose attached so the quick release is protected, especially considering the mineral issue with your water. This sounds like it could be the cause. Best regards, Phil

I don't know that we will figure out how the water got in, but just have it checked each year. I don't think you will have to replace the hoses, there should be no reason to with normal use. Regards, Phil

If they are now flat they should be fine. Phil

He should not have folded them. Based on how used they were/condition they were in I can't say if they were damaged. If they were new, they may have been deformed slightly, then may come back to shape. It is impossible to say without knowing how tight they were, condition etc. Just evaluate how...

Hi, I asked our Lab Program Manager on how this could have happpened as water is not supposed to get in there. He can only guess as he was not there and did not see the BC, but this is one possiblity. Try to think if this or any similar situation occurred that could have allowed some water...

Hi Robert, Sorry for the delay. I have not been able to determine the exact size, this BC was produced prior to our purchase of Dacor. I do have another idea, please PM me a contact phone number or e-mail address so I can give you a call. We need to take a look at the actual BC. Regards...

All, Yes, we have contacted all dealers and any consumers that we have information on, requesting them to not use their Nemo Air until further notice. We have discovered an issue with some o-rings in the quick disconnect. Our engineers should have solution by early next week and we will then...

The belt passes through the weight and the orange lever locks it in place. Sorry, we do not have this item in the US so I do not know the MSRP. Phil

When it is inspected, they should mark this in your book. If during inspection they find it needs to be serviced, they will do so and replace the service parts. Phil

The Icon HD is not on the market yet, it should be out by late August. Regards, Phil

Hi, All you need to do is fill out the cards and mail them with a copy of your receipt. You should have a service book to keep records, but also keep your original receipt as proof of purchase. This is the key along with the service records. Any authorized dealer can service your...

Hi I am sorry you are disappointed with this bag. The material used has proven to be very durable (not in your case) and the quality of construction has been very high. Many have been sold with few issues as you claim. Your bag shold be under warranty, so if you are having these trouble...