Quality Alert AT.01.06.0018
To all Atomic Aquatics customers,
Atomic Aquatics has learned of three (3) reported incidences of low-pressure hoses that have become disconnected at the second stage swivel while in use. Impacted products include hoses produced in July of 2017 as well as the range...
Sounds like there is an issue with the battery sensor. Can you please give our customer service line for a Return Authorization (RA)? Here a link for contact information: Atomic Aquatics
We are sorry you had such a bad experience. Any chance you can send us a private message with the LDS info? And your idea of a regional repair shop gives us some good food for thought.
We understand that people wish to service their regulators themselves. While many people are more than capable of doing so, we can only offer our warranties if repairs and servicing are done through trained retailers.
To become an authorized to service Atomic regulators, you must work for a...
Thanks! Up to this point, our focus has solely been on the product. However, this does give us some good food for thought. We may have to visit this idea. We'll keep you posted.
First, congratulations on becoming scuba certified. You are in for a lot of fun and excitement.
If you ask us, go with the Atomic. Then again, you probably shouldn't ask us.
Thanks to everyone who voted suggested Atomic...you rock!
The Atomic X1 BladeFins were shown last year at DEMA, but they are not available yet. The new X1 BladeFins are designed with a firmer blade for even more power. Their firm blade is right for alternate kicks and can be used for all kinds of diving, including tech.
There are two different versions of the SS1. A stainless steel and a titanium. Key components are machined of type 316 stainless steel OR titanium.
Just to clarify. The SS1 doesn't have a separate 1st stage. Like an octo, it is just a second stage, but with an inflator integrated into it...
Hi @PoesSnel, We wanted to shoot you a message right away so you know we've seen this. My initial thought is that if you are having the same problem as the one replaced by warranty then you should have this one replaced too. However, I am sending this message to the customer service team for...
@Carlos Danger and @Sevenrider860
Thank you so much for taking the time to share your good experiences! Not only does it give us a chance to celebrate the good people that work at Atomic Aquatics, but it also inspires and motivates us to work harder for you.
Best Wishes and Happy Diving
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