What Pete and Lizzi say! As long as Dennis and Roxanne are running the show, we have every confidence that everything will be looked after and we will all have a blast! We can hardly wait for Surge Belize 2021!
Bruce and I plan on joining in. We love the Surges,so much fun with great friends. Dennis and Roxanne do a fabulous job. We are excited about this destination.
FCC is not involved in the voluntary recall. We are waiting on approval to start replacing yellow transmitters from CPSC (Consumer Protection). They are still affected by the US gov't shutdown.
Bruce and I just spent a great week diving with Cabo Pulmo Watersports. We thoroughly enjoyed the diving and overall experience of this eco village. The boat captain and dive guides were outstanding and enthusiastic about their environment. We loved the schooling jacks and were surprised to...
If you are not getting the expected battery life on your Teric, please contact us at info@shearwater.com. One of our engineers will work with you to resolve this issue.
In the OC Rec mode, there are a number of safety stop settings that can be chosen. You can keep them turned off and do your own safety stop as you see fit. You can choose 3, 4, or 5 minutes or you can choose adapt. If adapt is selected, then the computer will assign the best safety stop time...
Hello AGNZ
If you want to take a look at our Perdix before you make your decision, I can put you in touch with our Asia Pac rep, Paul Trainor. Paul happens to live in Wellington. I am sure he would be happy to give you a demo. Drop me a line at our info@shearwater.com address and I will...
We recommend service at our US service center. Please send an email to our info@shearwater.com email address and we will put you in touch with the service center.
Petrel 2 uses Smart Ready bluetooth as opposed to BLE so this update should not have caused problems downloading logs or updating firmware on Petrel 2 units. GPS is not a feature we have considered adding. It might be something we consider if we get enough requests for it.
Back in April, Windows 10 released an update called the Creator’s Update which focused on Bluetooth Low Energy (BLE). BLE is the protocol that the Perdix and Perdix AI use to communicate with Shearwater Desktop. Ever since the update, numerous BLE issues have been reported and subsequently...
Windows 10 Update
Back in April, Windows 10 released an update called the Creator’s Update which focused on Bluetooth Low Energy (BLE). BLE is the protocol that the Perdix and Perdix AI use to communicate with Shearwater Desktop. Ever since the update, numerous BLE issues have been reported...
For any of our European customers that don't know, Shearwater has had a service center in the UK since we started selling into Europe. Narked at 90 embraces our mandate for a 5 day repair turnaround time so customers often receive their units back within the week.
Lynn Partridge
Quite the opposite. We can track the serial number to the original purchasing dealer dating back to 2006. Not all dealers track their sales though. The more sophisticated online sellers do, but not the smaller ones. Just recently, we were able to recover a stolen NERD and return it to the...
Yes most dealers keep records of the serial numbers and let us know when fraudulent activity has occurred. It can take a couple of months before they know they've been scammed though. By then the units have been resold on ebay or other method.
Several Shearwater dealers have reported an increase in fraudulent credit card activity resulting in the loss of several units. Shearwater cautions anyone considering purchasing new in the box, heavily discounted units, from an unknown source that they may be purchasing stolen property.
Lynn...
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