Frankly I am more inclined to spend money in a shop that sometimes sends me to annother store for something that they don't stock, or offers to get the item from another store.
If I know that the shop owner/employees will steer me to the best choice in equipment for the task then I will go to them FIRST. If I expect that they will just try to sell me what they have on the shelf then I will go around to a number of shops first. If I feel that a shop is actively ripping people off then I will NOT go there at all.
Fact of life, the shop that I go to first is most likely to get 75%+ of my business. I average about $100/week on stuff.
If you run a dive shop what do you want to get?
My $75+ a week, my $25- a week or nothing at all and my suggesting to anyone that asks that they go to other shops for their scuba needs?
Getting people to come back time and time again is much more important than squeezing a few extra dollars out of someone who will never be back.
If I know that the shop owner/employees will steer me to the best choice in equipment for the task then I will go to them FIRST. If I expect that they will just try to sell me what they have on the shelf then I will go around to a number of shops first. If I feel that a shop is actively ripping people off then I will NOT go there at all.
Fact of life, the shop that I go to first is most likely to get 75%+ of my business. I average about $100/week on stuff.
If you run a dive shop what do you want to get?
My $75+ a week, my $25- a week or nothing at all and my suggesting to anyone that asks that they go to other shops for their scuba needs?
Getting people to come back time and time again is much more important than squeezing a few extra dollars out of someone who will never be back.