Customer Service?

[jsems00]

Has any one else experienced extremely poor response out of Aqualung for an RMA number? I have an I450 & an I550 computer to be sent in for repair. I dropped them off at my LDS the end of March. I checked on them the other day, and he said he had yet to get an RMA number from Aqualung. If I hadn't had a similar experience a couple of years ago, I might suspect the LDS, but I had a long delay getting a RMA with a Seaquest BCD through another shop. Maybe it's time to favor other manufacturers products.

 

[Lostdiver71]

I purchased an Aqualung wetsuit and had a problem after the first dive. It took them a little over a week to replace the suit with a brand new one including shipping both ways, I think the problem might be your LDS.

 

[Glenn Williams]

Good luck. Aqualung in my opinion has some the best dive gear for example BCD, fins, masks, regulators etc. I am not a fan of their computers. That said, their customer service is not very responsive and you as a consumer cannot have direct contact with them for warranty issues. I had a dive watch die due to a pressure sensor and it was an act of Congress to get them to replace it.

I currently own all of my dive gear except my (computer) is aqualung. When I get ready to purchase new equipment, I will probably go to another manufacturer strictly because of after care customer service.

So to answer your question directly yes aqualung is slow.

Hope you get it resolved soon.

Glenn

 

[happy-diver]

This is because they are too busy acquiring by whatever means as many
diving manufacturers into their vortex as is possible and devouring them