NOT DIVE TRAVEL RELATED (but still relevant to the topic)
As mentioned in a previous post, I had a photo trip planned to the Canadian Rockies for the spring of 2020, specifically basing out of Canmore Alberta. Everyone who I dealt with gave a full refund almost immediately including Parks Canada whose tickets clearly stated "No Refunds". Everyone saw that this was an unusual situation.
Everyone, that is except WestJet. Instead of giving me a refund, WestJet put the money that I had paid for my ticket into a "Travel Bank" with an expiration date of one year from the date I cnx'd the flights. These points were scheduled to expire if not used by 17 March 2021. When I looked closer into the "hidden recesses" of their website, it appeared as though there was a chance that the "points" in my travel bank may be automatically renewed. Sure enough, when I checked on 17 March, they were gone. Poof. Vapourized. Not to be (totally) deterred, I kept checking over the next few days. Sure enough, on 23 March, they were reinstated, but this time they had an expiration date of 23 Mar 2022, one year from the date that they were reinstated, not one year from the date that they were originally scheduled to expire.
KUDOs to WestJet for doing what they could to make good on a situation that neither they nor their customers want.