Help needed ASAP! Perdix AI screen blanked out and computer died in the middle of a dive!

[CarcharodonCarcharias]

Hi,

I am at South Maldives and still on my first day of diving. During my second dive 2 hours ago, my Perdíx AI screen went blank and computer died while I was in 17m of water and 30 min into the dive. I went back on the boat, changed the battery twice, and there was no leak in the DC . But the Perdix still does not work and it won’t even turn on.

Any thoughts or advice regarding this situation?

Tks.

 

[Mike1967]

That sucks!
The only thing I can suggest is leave the battery out for as long as you can then try it. Good luck

 

[Pearlman]

Too bad .. I feel for you.
Just rent a dive computer from the dive shop and enjoy the diving for now and deal with the RMA and servicing later after you are back. Unless the knocking miracle works ..

P

 

[CarcharodonCarcharias]

That sucks!
The only thing I can suggest is leave the battery out for as long as you can then try it. Good luck

Let me give that a go and see what happens. Tks!

 

[Valyngar]

Did you try using different battery?

 

[happy-diver]

Screw the cap in fully

 

[CarcharodonCarcharias]

Did you try using different battery?

I did. Both battery changes were brand new and different brands.

 

[CarcharodonCarcharias]

Screw the cap in fully

I’ve made sure that I have tightened the cap as tight as possible without damaging the DC.

 

[Marie13]

Have you sent an email to Shearwater?

 

[Joneill]

Hi,

I am at South Maldives and still on my first day of diving. During my second dive 2 hours ago, my Perdíx AI screen went blank and computer died while I was in 17m of water and 30 min into the dive. I went back on the boat, changed the battery twice, and there was no leak in the DC . But the Perdix still does not work and it won’t even turn on.

Any thoughts or advice regarding this situation?

Tks.

That’s unfortunate - sounds like it’s dead for now. Get in touch with Shearwater Service after your trip so you can get it diagnosed and repaired. SW has great customer service so will sort you out - but that won’t help you out right now.

This is exactly why I always wear a backup - regardless of brand, there is no such thing as perfection and failures can (and do) happen. Good luck!