Replacing battery in Mares Icon HD
- Thread starter Mercury
- Start date
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So it turns out something was wrong with my ICON that went beyond a simple battery replacement. Upon returning from Bonaire, I had a voicemail from the shop and learned that Mares had upgraded my 8 year old Icon HD & Transmitter to a brand new, unopened Genius & Transmitter. I was not expecting a customer service experience like that at all. It's not like my warranty had expired 2 weeks ago.....Kinda wish I had just purchased the Aqualung 770 right before I went away now lol.
Kharon
Contributor
Wow. You sent in an eight year old Icon and got back a new Genius with another transmitter at no cost - and you are complaining? I must be missing something. You are wishing you spent a bundle on a different computer because you now have a free upgraded one from Mares? Geese, I'd be happy to trade my Icon for a brand new Genius with an additional transmitter.
Not complaining at all. I was blown away by the customer service of Mares. I wasn’t expecting anything along these lines. I dropped my Icon off assuming I would just be paying for a battery & some O rings; I did not receive my Icon back in time for my Bonaire trip, so I purchased an Aqualung i770r & transmitter.
Obviously if I had received the icon/Genius in time for my trip, I would not have purchased the i770. But after making 17 dives with the aqualung, I am Happy with it. I will most likely sell the Genius & transmitter unused. And stick with the i770 since I like the smaller form factor and battery life compared to the the Mares (over 17 dives in 5 days, I never had to charge the Aqualung - my Icon would use 10-20% of its battery per dive, and would need to be charged nightly). The Mares, with the comfort pad, is more comfortable on my bare wrist however.
Obviously if I had received the icon/Genius in time for my trip, I would not have purchased the i770. But after making 17 dives with the aqualung, I am Happy with it. I will most likely sell the Genius & transmitter unused. And stick with the i770 since I like the smaller form factor and battery life compared to the the Mares (over 17 dives in 5 days, I never had to charge the Aqualung - my Icon would use 10-20% of its battery per dive, and would need to be charged nightly). The Mares, with the comfort pad, is more comfortable on my bare wrist however.
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