Batik business gives you 30kg of baggage. Garuda economy gives you 20kg plus 23 kg scuba gear. Excess baggage on Batik for Jakarta to Ambon was $64 USD for 10kg extra in economy. (I needed 30, only had 20kg originally). Garuda is a more reliable airline as far as on time departures and arrivals, better communication, and even a better website to serve yourself. You can buy through Garuda directly with a foreign credit card (outside Indonesia) but not Batik.
Adventures of flying in Indonesia and all this happened in the matter of weeks...
Mr OOO booked a Batik flight and when we contacted Nusatrip to add baggage we were then told it was cancelled but no email from Nusatrip or Batik. We booked onto Garuda instead and after a while they also had a flight change or cancel but they emailed us. The change was 24 hours later which didn’t work for us. They happily offered to refund or let us pick from other options and no extra charge.
I booked my Batik flight on Nusatrip as it was the only one that worked for my schedule and they issued a ticket with my name as Ms. outofofficebrb. Batik and Nusatrip website doesn’t allow me to add excess baggage online so I called Batik directly to add. That’s when they told me they had me down as MR outofofficebrb. After some whatsapping of my passport to confirm, they made the change but someone messed that one up and I could have been hassled at the airport had I not called in. It’s good they always confirm the passenger name and salutation along with the flight details. In addition, they changed the flight from 12:30 AM to 12:10 AM. It worked for me but what if it didn’t? Again, no email from anyone.
I eventually added my baggage without issue but the whole time, even when the ticket came with 20kg, the Lion Air website that shows your Batikbooking confirmation and details always said 0kg. After I added 10kg, it still said 0kg. Nusatrip confirmed it was added but that it wasn’t showing even on the reissued ticket but that Batik confirmed it was 30kg in their system. The new ticket showed 20kg, the original amount, as well. Nervous, I printed that email out. I didn’t bother printing my one time payment confirmation email from Nusatrip which was for the excess baggage as it isn’t itemized for what it is.
Long story short, it showed correctly at 30kg when I checked in and I arrived Ambon without issues. Mr OOO hasn’t left yet but hopefully it goes smoothly for him too.
