JBFG
Contributor
Good, now that I have your attention I want to say how exceptional @Shearwater customer services is.
I found out last Thursday night that I had issues with my transmitter and I’m heading out tomorrow morning for my first dive trip to Tobermory. Not having my transmitter would s*ck a lot as it is such an amazing piece of technology.
I contacted Alex and he referred me to Ness who took care of me on Friday. I mailed my transmitter on the weekend and Monday was also a Holliday. As Tuesday rolled around I basically gave up on the idea of having a replacement transmitter since I’m located across the country from their base of operation. No way I was getting something that quick.
Low and behold, a new transmitter showed up on my door step this afternoon. The team at @Shearwater really came through and overnighted me a transmitter so that I would not miss out.
I can’t believe how awesome these two employees were. I received constant and accurate communication throughout. Ness was even tracking the shipment and sending me updates! Definitely went above and beyond what I would ever expect.
Thank you again @Shearwater for your industry leading customer service! You now have (not that I wasn’t already) a client for life!
I found out last Thursday night that I had issues with my transmitter and I’m heading out tomorrow morning for my first dive trip to Tobermory. Not having my transmitter would s*ck a lot as it is such an amazing piece of technology.
I contacted Alex and he referred me to Ness who took care of me on Friday. I mailed my transmitter on the weekend and Monday was also a Holliday. As Tuesday rolled around I basically gave up on the idea of having a replacement transmitter since I’m located across the country from their base of operation. No way I was getting something that quick.
Low and behold, a new transmitter showed up on my door step this afternoon. The team at @Shearwater really came through and overnighted me a transmitter so that I would not miss out.
I can’t believe how awesome these two employees were. I received constant and accurate communication throughout. Ness was even tracking the shipment and sending me updates! Definitely went above and beyond what I would ever expect.
Thank you again @Shearwater for your industry leading customer service! You now have (not that I wasn’t already) a client for life!