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JBFG

Contributor
Messages
1,341
Reaction score
783
Location
Ottawa, Canada
# of dives
I just don't log dives
Good, now that I have your attention I want to say how exceptional @Shearwater customer services is.

I found out last Thursday night that I had issues with my transmitter and I’m heading out tomorrow morning for my first dive trip to Tobermory. Not having my transmitter would s*ck a lot as it is such an amazing piece of technology.

I contacted Alex and he referred me to Ness who took care of me on Friday. I mailed my transmitter on the weekend and Monday was also a Holliday. As Tuesday rolled around I basically gave up on the idea of having a replacement transmitter since I’m located across the country from their base of operation. No way I was getting something that quick.

Low and behold, a new transmitter showed up on my door step this afternoon. The team at @Shearwater really came through and overnighted me a transmitter so that I would not miss out.

I can’t believe how awesome these two employees were. I received constant and accurate communication throughout. Ness was even tracking the shipment and sending me updates! Definitely went above and beyond what I would ever expect.

Thank you again @Shearwater for your industry leading customer service! You now have (not that I wasn’t already) a client for life!
 
I'm happy for you. I'm just not feeling the same love.

Cheers -
 
I just don't feel the same level of response to my issue.

Cheers -
 
First, I've never had a problem with any Shearwater product I've owned. Most people don't because they really go out of their way to test and refine before they ship. I have abused, er used, their customer service when I needed a charger for my Teric. I was heading out to Curacao and needed one ASAP... I got it ASAP/2.

Second, their reputation here is amazing. They are the Gold standard for how the Scuba industry should treat their customers. @MargaritaMike seems to be the lone exception, and I have no idea why.

Finally, they've earned my business with a superior product and outstanding service. I hope to be able to afford one of their Nerds one day, especially if I can get one for the CAN bus on my SF2. i hear it's in the works. :D
 
I just don't feel the same level of response to my issue.

Cheers -
Curious as to what your issue actually is? Seems a little trollish to chime in with a negative in a positive thread if you don’t explain your situation...
 
First, I've never had a problem with any Shearwater product I've owned. Most people don't because they really go out of their way to test and refine before they ship. I have abused, er used, their customer service when I needed a charger for my Teric. I was heading out to Curacao and needed one ASAP... I got it ASAP/2.

Second, their reputation here is amazing. They are the Gold standard for how the Scuba industry should treat their customers. @MargaritaMike seems to be the lone exception, and I have no idea why.

Finally, they've earned my business with a superior product and outstanding service. I hope to be able to afford one of their Nerds one day, especially if I can get one for the CAN bus on my SF2. i hear it's in the works. :D

I love their products. I have a Teric and two Perdix AI. I'm having a problem getting my dives into my electronic log. I really don't want to have to manually log my dives as I have over 25 dives to log, but will if I have to. I'm sure they will figure it out, but when they do I may have manually logged the dives and then will have to reenter all of the verbiage associated with each dive. The question is when.

Cheers -
 
I love their products. I have a Teric and two Perdix AI. I'm having a problem getting my dives into my electronic log. I really don't want to have to manually log my dives as I have over 25 dives to log, but will if I have to. I'm sure they will figure it out, but when they do I may have manually logged the dives and then will have to reenter all of the verbiage associated with each dive. The question is when.

Cheers -
Is this a Shearwater Cloud issue?
 
First, I've never had a problem with any Shearwater product I've owned. Most people don't because they really go out of their way to test and refine before they ship. I have abused, er used, their customer service when I needed a charger for my Teric. I was heading out to Curacao and needed one ASAP... I got it ASAP/2.

Second, their reputation here is amazing. They are the Gold standard for how the Scuba industry should treat their customers. @MargaritaMike seems to be the lone exception, and I have no idea why.

Finally, they've earned my business with a superior product and outstanding service. I hope to be able to afford one of their Nerds one day, especially if I can get one for the CAN bus on my SF2. i hear it's in the works. :D

Here here. I don't know what Shearwater's balance sheet is like, but any new (and old) business that wants to learn about customer care should reach out to Shearwater for a crash course. Also, the quality of the one product that I own (Petrel 2) is exceptional. I wouldn't be surprised if M2's dive log issues get resolved either on ScubaBoard or by Shearwater in a timely fashion.
 
https://www.shearwater.com/products/swift/

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